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Account Manager – Learning Services
GP Strategies CorporationAccount Manager leading client delivery of Managed Learning Services for a global client. Collaborating closely with stakeholders to enhance service and operational excellence.
About the role
Key responsibilities & impact- Act as the primary point of contact for the client, ensuring services are delivered effectively and on time
- Build strong, trusted relationships with client stakeholders
- Oversee the end-to-end delivery of learning services
- Manage and resolve any issues or escalations effectively
- Monitor account performance against budgets and forecasts
- Support effective cost management and resource planning
- Contribute to a culture of accountability and continuous improvement
Requirements
What you’ll need- Experience in account management, client services, or delivery-focused roles
- Strong relationship-building and stakeholder management skills
- Organised and proactive, with the ability to manage multiple priorities
- Commercial awareness and confidence working with budgets and forecasts
- Experience overseeing service delivery or project-based work
- Strong communication and presentation skills
- Desirable: Experience within Managed Learning Services, L&D, or a similar environment
- Desirable: Exposure to global clients or international delivery models (NAM/LATAM)
- Desirable: Strong Excel and PowerPoint skills
Benefits
Comp & perks- Opportunity to work on a high-profile global account
- Exposure to international stakeholders across North America and LATAM
- A collaborative and supportive environment
- The chance to play a key role in delivering impactful learning solutions
- Career development within a global organisation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementservice deliveryproject managementbudget managementforecastingresource planningExcelPowerPoint
Soft Skills
relationship buildingstakeholder managementorganisedproactivecommunicationpresentationproblem solvingaccountabilitycontinuous improvement