IT Help Desk Specialist

GP Strategies Corporation

IT Help Desk Specialist supporting IT Operations team in Chennai. First point of contact for IT service requests and incidents with strong technical skills needed.

Posted 6/8/2026full-timeChennai • 🇮🇳 IndiaJuniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Supports the IT Operations team within the Corporate Services department
Serves as the first point of contact for IT incidents and service requests

Requirements

What you’ll need

Graduate degree or equivalent experience
1–3 years of service desk or IT support experience in a structured ITSM environment
Strong technical skills in Windows OS troubleshooting, Microsoft Office and Outlook support, basic user account management
Familiarity with ticketing tools such as Jira Service Management or ServiceNow
Foundational understanding of networking, endpoint security, and ITIL concepts
Excellent communication skills
Customer focus
Attention to detail
Ability to work in rotational shifts within a 24x7 support model

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows OS troubleshootingMicrosoft Office supportOutlook supportuser account managementnetworkingendpoint securityITIL

Soft Skills

communication skillscustomer focusattention to detail

Certifications

graduate degree