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Junior Training Instructor – Operations
GP Strategies CorporationJR Training Instructor at GP Strategies delivering high-quality training for telecom installation. Facilitate engaging learning experiences and support the development of customer service professionals.
About the role
Key responsibilities & impact- Deliver technical and behavioral training sessions in both classroom and virtual environments
- Conduct theoretical and practical learning activities according to the defined training program
- Ensure clear transmission of training content, reinforcing key concepts and service standards
- Ensure participant understanding of all proposed content and learning objectives
- Monitor trainee engagement and performance throughout the training cycle
- Identify strengths and improvement opportunities in training delivery and report findings to the manager
- Control attendance records and maintain accurate training reports
- Ensure proper use and care of training resources provided by the company and the client
- Support compliance with training schedules, documentation, and internal processes
- Maintain open communication with leadership regarding training outcomes, challenges, and opportunities
- Act as a representative of the company’s training standards when interacting with clients and internal teams
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Technology, Education, Learning & Development, or related fields (desirable)
- Previous experience delivering behavioral training
- Experience with Fiber-optic / GPON installation
- System knowledge of Telecom platforms and processes (highly desirable)
- Strong knowledge of learning methodologies and classroom didactics for both in‑person and virtual training
- Proficiency in Microsoft Office tools
- Experience using videoconferencing platforms for virtual training delivery
Benefits
Comp & perks- Opportunity to directly impact the quality of call center operations
- Dynamic training environment
- Partnership with operational leaders and clients
- Contributing to the development of high‑performing service teams
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
behavioral trainingFiber-optic installationGPON installationlearning methodologiesclassroom didacticsvirtual training deliverytraining program development
Soft Skills
communicationmonitoringengagementreportingproblem-solving