Junior Training Instructor – Operations

GP Strategies Corporation

JR Training Instructor responsible for delivering high-quality training to new call center agents in telecom installation. Collaborating with operational leaders and clients in a dynamic training environment.

Posted 6/5/2026full-timeSao Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Deliver technical and behavioral training sessions in both classroom and virtual environments
Conduct theoretical and practical learning activities according to the defined training program
Ensure clear transmission of training content, reinforcing key concepts and service standards
Ensure participant understanding of all proposed content and learning objectives
Monitor trainee engagement and performance throughout the training cycle
Identify strengths and improvement opportunities in training delivery and report findings to the manager
Control attendance records and maintain accurate training reports
Ensure proper use and care of training resources provided by the company and the client
Support compliance with training schedules, documentation, and internal processes
Maintain open communication with leadership regarding training outcomes, challenges, and opportunities
Act as a representative of the company’s training standards when interacting with clients and internal teams

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Technology, Education, Learning & Development, or related fields (desirable)
Previous experience delivering behavioral training
Experience with Fiber-optic / GPON installation
System knowledge of Telecom platforms and processes (highly desirable)
Strong knowledge of learning methodologies and classroom didactics for both in-person and virtual training
Proficiency in Microsoft Office tools
Experience using videoconferencing platforms for virtual training delivery
Clear and confident communication style
Ability to adapt content and delivery to different learning profiles
Proactive, collaborative, and committed to continuous improvement
Strong planning and organizational capabilities
Ability to manage multiple training activities while maintaining quality and structure
Detail-oriented with strong follow-through on administrative responsibilities.

Benefits

Comp & perks

Opportunity to directly impact the quality and effectiveness of call center operations by shaping the skills and behaviors of frontline customer service professionals.
Work in a dynamic training environment, partnering with operational leaders and clients, and contributing to the development of high-performing service teams.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

behavioral trainingFiber-optic installationGPON installationlearning methodologiesclassroom didacticsvirtual training deliverytraining program developmenttraining performance monitoringtraining report managementadministrative responsibilities

Soft Skills

clear communicationadaptabilityproactivitycollaborationcommitment to continuous improvementplanningorganizational capabilitiesdetail-orientedengagement monitoringparticipant understanding

Certifications

Bachelor’s degree in TechnologyBachelor’s degree in EducationBachelor’s degree in Learning & Development