Aftersales Performance Consultant
GP Strategies Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Troy • United States
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About the role
- Deliver hands-on After Sales consulting within dealerships
- Analyze dealership operations to identify root causes
- Develop, implement, and track clear action plans
- Achieve buy-in from dealership leadership
- Drive implementation of service processes to improve customer retention and loyalty
- Support Audi Genuine Parts performance
Requirements
- 10+ years of dealership experience
- Previous Service Manager or Parts Manager experience
- Strong DMS proficiency
- Strong understanding of dealer service and parts department processes
- Retail automotive or customer care experience required
Benefits
- Professional development opportunities
- Flexibility in work arrangements
- Collaboration with global teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DMS proficiencyservice processesaction planscustomer retentioncustomer loyalty
Soft Skills
consultinganalysisleadershipimplementationcommunication