GP Strategies Corporation

Learning Administrator

GP Strategies Corporation

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

Oracle

About the role

  • Customer support and training for client LMS Administrators for support desk.
  • Identify problems and root causes, taking a consultative approach to assist the client with a resolution.
  • Assist with updates and revisions to training program-related processes, procedures, and supporting documentation.
  • Assist with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues.
  • Conduct LMS training classes and webinars for clients.
  • Assist with daily tasks such as sending status reports, responding to client questions.
  • Document customer interactions in a CRM/Issue software tracking system.
  • Provide training and support for some international customers in off-hours.
  • Maintain the integrity of client/learner records and managing user accounts.
  • Assist clients to make recommendations to improve their online training program through LMS improvements.
  • Assist with internal process auditing and innovation of best practices.

Requirements

  • LMS experience is preferred.
  • Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA.
  • Testing new courses with a scripted checklist
  • Light course troubleshooting/testing
  • Metrics recording/tracking.
  • Assisting with creating process documentation/checklists
  • Review request submissions, look for trending and best practice opportunities.
  • Demonstrated excellent verbal and written communication skills.
  • Intermediate-level skills with MS Excel, Word, Outlook, etc.
  • Customer focus – proactively finds ways to exceed customer needs.
  • Detail-oriented, well organized
  • Instructor -led/classroom training experience.
  • Able to communicate effectively in all modes with customers and peers.
  • Analytical – identifies root causes, corrective, and preventative actions.
  • Logical, problem solving, troubleshooting skills.
  • Ability to work in a team environment and take initiative individually.
  • Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation.
  • Strong attention to detail, ability to multi-task and work independently as well as in a team environment.
  • Familiar with SCORM and AICC
  • Demonstrable experience and success in interacting with customers on a regular basis.
  • Experience with either Oracle iLearning LMS and Cornerstone LMS a plus.
  • Physical Requirements:
  • Standing, Talking, Hearing, Repetitive Motion (computer work), Sedentary.
  • May require domestic travel to client facilities (offices, plants).
Benefits
  • Customer support and training for client LMS Administrators for support desk.
  • Identify problems and root causes, taking a consultative approach to assist the client with a resolution.
  • Assist with updates and revisions to training program-related processes, procedures, and supporting documentation.
  • Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients).
  • Conducts LMS training classes and webinars for clients.
  • Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues.
  • Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved.
  • Provide training and support for some international customers in off-hours due to time zone differences.
  • Maintain the integrity of client/learner records and managing user accounts.
  • Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure.
  • Assist with internal process auditing and innovation of best practices.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LMS experiencetransactional data entry processingcourse troubleshootingmetrics recordingprocess documentationSCORMAICCOracle iLearning LMSCornerstone LMSe-Learning testing
Soft skills
verbal communicationwritten communicationcustomer focusdetail-orientedorganizational skillsanalytical skillsproblem solvingteamworkinitiativemulti-tasking