Technical Engagement Specialist

GovWorx

Technical Engagement Specialist integrating GovWorx’s AI platform with emergency communications systems. Configuring telephony, audio, CAD, and cloud connectivity for U.S.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in telephony integration and audio streaming protocols, with a strong focus on customer service and technical support in public safety environments. Proficient in system configuration and troubleshooting within Windows and Linux server environments.

Highest-signal resume keywords

Telephony IntegrationAudio Streaming ProtocolsWindows Server ConfigurationLinux Server ConfigurationPublic Safety Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VoIPSIPRTPPBX SystemsSystem ConfigurationNetwork TroubleshootingAudio ConnectionsData Flow ManagementHardware SetupLogging Recorders

Soft Skills

Excellent CommunicationCustomer ServiceAbility to Work IndependentlyHigh-Pressure Situations

Tools & Technologies

GovWorx ApplicationsCAD SystemsTelephony/Audio Systems

Certifications & Qualifications

FBI CJIS Fingerprint CheckCriminal Background Check

Industry Keywords

Public Safety9-1-1 CenterTelecommunicationsSystems EngineeringSaaS SolutionsCloud-Based Solutions

Tech Stack

Tools & technologies

CloudLinuxVoIP

About the role

Key responsibilities & impact

Install, configure, and maintain integrations between customer telephony/audio, CAD systems, and GovWorx applications
Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure installations, connectivity, and data flow
Troubleshoot audio connections and network issues, including SIP and other streaming protocols
Assist with setup and configuration of hardware devices used for audio or data ingestion
Collaborate with GovWorx implementation and support teams to ensure smooth deployments and excellent customer experiences
Participate in an on-call rotation for after-hours, weekend, and holiday support as needed
Travel to customer sites up to 20% for system installations, testing, and troubleshooting

Requirements

What you’ll need

U.S. citizen or authorized to work in the United States
Must pass FBI CJIS fingerprint and criminal background checks at national and individual state levels
Minimum 2 years of experience in IT, telecommunications, or systems engineering
Familiarity with public safety and 9-1-1 center environments and terminology
Strong knowledge of audio streaming protocols and telephony integration, including VoIP, SIP, RTP, and PBX systems
Proficiency in Windows and/or Linux server environments, networking, and system configuration
Willingness to travel up to 20%
Willingness to participate in an after-hours on-call rotation
Excellent communication and customer service skills
Ability to work independently in high-pressure situations
Preferred: experience with logging recorders
Preferred: familiarity with CAD, radio, or 911 telephony systems
Preferred: prior experience with SaaS or cloud-based solutions

Benefits

Comp & perks

Bonus
Additional compensation for on-call duties
Benefits
Flexible time off
Remote work arrangement
Potential travel compensation may apply for customer-site travel