Technical Implementation Specialist

GovWorx

Technical Implementation Specialist integrating telephony and CAD systems for GovWorx, supporting emergency communication centers with AI-enabled solutions.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

Distributed SystemsDNSFirewallsLinuxTCP/IPVoIP

About the role

Key responsibilities & impact

Install, configure, and maintain integrations between customer telephony/audio systems, CAD platforms, and GovWorx applications
Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure proper installation, connectivity, and data flow
Troubleshoot audio connections, SIP signaling, and network-related issues across distributed systems
Diagnose and resolve real-time streaming and voice quality issues using logs, packet captures, and diagnostic tools
Assist with setup, configuration, and support of hardware devices used for audio or data ingestion
Collaborate closely with GovWorx implementation and support teams to deliver smooth deployments and high-quality customer experiences
Coordinate with third-party vendors and partners during integrations and issue resolution
Participate in an on-call rotation for after-hours, weekend, and holiday support as needed
Travel to customer sites (up to 20%) for installations, testing, and troubleshooting

Requirements

What you’ll need

4+ years of experience in IT, telecommunications, systems engineering, or technical services
Hands-on experience with telephony and voice systems (VoIP, SIP, RTP, PBX platforms such as Cisco, Avaya, etc.)
Strong understanding of networking fundamentals (TCP/IP, DNS, firewalls, NAT, VPNs, QoS)
Proven ability to troubleshoot complex system, network, and audio issues in production environments
Experience working in customer-facing roles, collaborating with technical and non-technical stakeholders
Familiarity with system integrations involving multiple technologies (APIs, data pipelines, or cross-system workflows)
Experience with Windows and/or Linux server environments
Ability to work independently, manage ambiguity, and respond effectively in high-pressure situations
U.S. citizen or authorized to work in the United States
Must pass FBI CJIS fingerprint and criminal background checks at national and state levels
Must participate in on-call rotations and may travel up to 20%

Benefits

Comp & perks

Offers Bonus
Benefits
Flexible Time Off
Additional compensation for on-call responsibilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telephony systemsVoIPSIPRTPPBXnetworking fundamentalsTCP/IPDNSfirewallsLinux

Soft Skills

troubleshootingcollaborationcustomer-facingindependencemanaging ambiguityhigh-pressure response

Certifications

FBI CJIS fingerprint check