Customer Service Agent, Dutch or Flemish Speaker
Triskel Consulting
Computer User Support Specialist – Lead Hardware Specialist
GovCIO
full-time
Posted on:
Origin: • 🇺🇸 United States • Missouri
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Senior
About the role
- Provides technical support for computers and associated networks
- Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors
- Provides personal computer, hardware, and software support
- Installs, services, and repairs personal computers and installs attendant software
- Connects personal computers and terminals to existing data networks
- Maintains network diagrams and circuit records
- Maintains trouble logs
- Instructs users in the use of personal computers and networks
- Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases
- Confers with staff, users, and management to establish requirements for new systems or modifications
- Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location
- Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities
- Develops training materials and procedures, and/or trains users in the proper use of hardware and software
Requirements
- Bachelor's with 5 - 8 years (or commensurate experience)
- Ability to obtain and maintain a Secret Clearance
- Provides technical support for computers and associated networks
- Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors
- Provides personal computer, hardware, and software support
- Installs, services, and repairs personal computers and installs attendant software
- Connects personal computers and terminals to existing data networks
- Maintains network diagrams and circuit records
- Maintains trouble logs
- Instructs users in the use of personal computers and networks
- Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases
- Confers with staff, users, and management to establish requirements for new systems or modifications
- Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location
- Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities
- Develops training materials and procedures, and/or trains users in the proper use of hardware and software
