Connected Device Support Technician – Reconciliation Support
GovCIO
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $60,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AndroidiOS
About the role
- Make scheduled outbound calls and respond to inbound calls from Veterans needing device support.
- Provide guidance for initial device setup and basic configuration of mobile devices.
- Assist with pairing and setup of related peripherals.
- Troubleshoot basic connectivity issues, including Wi-Fi, video applications, and general operations.
- Deliver over-the-phone reassurance and calm support when diagnosing and resolving issues.
- Walk Veterans step-by-step through device functionality and application use.
- Accurately document all calls, troubleshooting steps, and resolutions in ticketing systems.
- Support reconciliation processes by verifying device functionality, data accuracy, and usage reporting.
Requirements
- High school diploma or equivalent required
- Associate degree or equivalent technical/customer service experience preferred.
- Strong communication and customer service skills, ability to explain technical concepts simply.
- Familiarity with iOS/Android devices, tablets, and Windows/Mac PCs.
- Basic troubleshooting experience with mobile devices, connectivity, and peripherals.
- Ability to type and document interactions accurately in real-time.
- Prior experience with documentation in help desk, ticketing, or reporting systems preferred (training provided).
- Prior exposure to healthcare, telehealth, or Veteran support environments is helpful but not required.
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic troubleshootingdevice setupmobile device configurationconnectivity troubleshootingticketing systems documentationdata accuracy verificationusage reporting
Soft skills
strong communication skillscustomer service skillsability to explain technical concepts simplycalm supportstep-by-step guidance
Certifications
high school diplomaassociate degree