GovAssist

Artificial Intelligence

• Provide a high level of service to our customers using AI copilots and automation tools
• Answer questions about our products, brands, and company
• Handle high-volume inquiries via chat, email, ticketing systems, and missed calls from communication channels
• Ensure accurate, compliant, and professional responses when using AI tools
• Document all cases in the CRM with clear, concise, and complete notes
• Identify upsell, cross-sell, and retention opportunities and route to Sales
• QA and audit all AI interactions for accuracy, tone, compliance, and resolution quality
• Identify recurring AI errors, gaps, and failure patterns
• Track quality issues and contribute to benchmarks and performance standards
• Provide detailed technical and process feedback to improve AI prompts, logic, and workflows
• Collaborate with Product and Operations to eliminate root causes and improve automation performance

AI Copilot Support Agent