GotPhoto.com | fotograf.de

Customer Support

• Own the customer experience technology and tools, making sure systems are connected, reliable, and set up to support effective customer outreach and measurement.
• Design and run end-to-end customer journeys that support adoption, retention, and growth, with an emphasis on scalable, virtual engagement for existing customers.
• Lead customer experience data and reporting, defining how success is measured and ensuring we can clearly see what’s working, what’s not, and where to improve.
• Partner closely with Marketing, Data, CC, Knowledge, Sales & CS leaders across North America and the EU to turn customer data into coordinated experiences, actionable insights, and measurable improvements in retention, NRR, and lifetime value.
• Help design the end-to-end customer journey across adoption, ongoing engagement, and growth.
• Build and operate a scalable virtual customer experience model that reaches customers proactively without relying solely on one-to-one coverage.
• Define when, how, and why customers receive outreach, education, or nudges based on behavior, lifecycle stage, and risk signals.
• Establish a test-and-learn approach to customer engagement, including clear goals, success criteria, and post-campaign reviews.

Customer Experience Program Lead

Product Manager

• Your mission: GotPhoto is looking for a driven Product Manager to own and evolve the core fintech experience that underpins our SaaS platform and e-commerce shop.
• Product Roadmap & Execution: Build and evolve the fintech roadmap in close collaboration with engineering and design based on effective quantitative and qualitative discovery and drive execution into impact.
• Fintech Customer Experience: Drive customer value and business impact by enabling and improving financial processing (accounting, invoicing, billing), payments and financial reporting usability.
• FinOps Support: Partner with the CFO team and ensure accuracy in revenue recognition and accounting workflows by implementing support data integration & integrity.
• Architecture & Process Optimization: Team up with engineering management to support continuous migration towards modernized architecture and high-trust automated processes while maintaining operational continuity.
• Compliance & Audit Integrity: Champion compliance and product quality.

Customer Experience Program Lead

Product Manager – Payments, Fintech