Managed Services Field Engineer

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Managed Services Field Engineer responsible for ensuring compatibility of customer network environments for UCC products. Collaborating with customers for seamless product integration.

Posted 7/29/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Network Support, particularly in Routing and Switching, and possesses strong skills in Unified Communications integration. Capable of developing APIs, automating services, and ensuring customer satisfaction through effective communication and relationship management.

Highest-signal resume keywords

Network Support ExperienceRouting and SwitchingUnified Communications IntegrationAPI Development and AutomationProfessional English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RoutingSwitchingUnified CommunicationsAPI DevelopmentAutomationAD IntegrationLDAP IntegrationSSO IntegrationVoice over IPVideo over IP

Soft Skills

Excellent CommunicationTime ManagementCustomer Relationship ManagementTeam CollaborationFlexibility

Tools & Technologies

CiscoJuniperPythonMicrosoft CertificationsSIPASTERISKFirewallsNetwork SecurityREST APIPOSTMAN

Certifications & Qualifications

Cisco CertificationsMicrosoft Certifications

Industry Keywords

Network SupportUnified CommunicationsCloud PBXCustomer Environment IntegrationTroubleshooting

Tech Stack

Tools & technologies

CloudFirewallsPythonSwitching

About the role

Key responsibilities & impact

You will be responsible to ensure customer network environment compatibility with our UCC Products.
Flexibility to work overnight shifts on weekends and/or variable hours during the week as needed.
Onboard accounts inside of company SLAs.
Ensure customer satisfaction and confidence throughout the setup process.
Be the lead technical contact on all troubleshooting and integration of our products into the client’s environment.
Integrate existing customer equipment with our cloud pbx system.
Develop APIs and automate services based on customer requirements.

Requirements

What you’ll need

A minimum of 2-4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications.
Cisco, Python, Juniper, Microsoft Certifications are a plus
Excellent communication, and time management skills
Ability to develop and maintain close customer relationships, and the ability to work inside a team.
Flexible Availability.
Maintain continuous professional development including technical and sales/soft skills.
Be able to perform AD, LDAP and SSO integrations.
Can integrate external solutions that are compatible with our products
Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network security
Experience with automation, python and REST API and POSTMAN is a plus
Professional English proficiency (B2 level or higher), with the ability to collaborate, communicate, and write clearly in a professional environment.

Benefits

Comp & perks

Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.