GoTo

Customer Support Specialist, German and English Speaking

GoTo

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇭🇺 Hungary

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Job Level

Mid-LevelSenior

About the role

  • Act as 1st line support to customers
  • Respond to customer inquiries related to products via inbound calls and email messages
  • Initiate test scenarios or remote sessions with customers as needed
  • Take ownership of user problems, be proactive when dealing with user issues
  • Document customer inquiries and issues in Salesforce
  • Gather information from customers to investigate issues with help of next-level support
  • Work independently and collaboratively with other teams to solve complex problems

Requirements

  • The ability to communicate effectively in both written and verbal forms in German and in English
  • Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware)
  • Strong troubleshooting and analytical skills
  • Ability to prioritize tasks
  • Ability to learn new technologies
  • Desire to be ambitious and take advantage of the growth opportunities GoTo provides
Benefits
  • Full remote work option within Hungary
  • Comprehensive health benefits
  • Life and disability insurance
  • Fertility and family-forming support programs
  • Generous paid time off
  • Paid holidays
  • Volunteer time off
  • Quarterly self-care days
  • No meeting days
  • Tuition and reading reimbursement programs
  • Thrive Global Wellness Program
  • Confidential Employee Assistance Program (EAP)
  • One to One Wellness Coaching
  • Employee Resource Groups (ERGs)
  • GoTo Gives charitable matching program
  • Gym reimbursement programs
  • GoTo performance bonus program
  • Monthly remote work stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootinganalytical skillssoftware configurationhardware troubleshootingSalesforce
Soft skills
effective communicationproblem ownershipproactive approachindependent workcollaborative teamworktask prioritizationambitionadaptability