Administer and support Salesforce Sales Cloud, Service Cloud, and CPQ, including user management, permissions, roles, and security settings.
Configure and maintain objects, fields, formulas, validation rules, routing rules, page layouts, product & price rules, approval flows, etc.
Create and maintain reports and dashboards to enable data-driven decision-making.
Partner with stakeholders to gather requirements, document processes, and implement approved changes.
Support user onboarding and provide ongoing user training and documentation in addition to troubleshooting and resolving issues experienced by our end users.
Perform regular system audits and prepare for Salesforce releases, as well as stay up-to-date with new Salesforce features and best practices.
Assist with testing, deployment, and release management.
Serve as a mentor, escalation point, and subject matter expert for the Salesforce admin team.
Monitor team performance metrics and champion efficiencies.
Consolidate and communicate trends or issues from the admin team to BA/Dev groups.
Help steer Salesforce roadmap, process improvements, and cross-functional projects.

Requirements

3+ years of experience as a Salesforce Administrator.
Salesforce Administrator (ADM 201) Certification preferred.
Familiarity with Salesforce objects, automation, security, and reporting.
Strong customer service skills.
Experience with debug logs.
Experience working cross-functionally and managing multiple priorities.
Experience extracting, inserting, and updating Salesforce data via an API tool (Data Loader, Workbench, etc.).
Experience with marketing or sales tools integrated with Salesforce is a plus.

Benefits

Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
Registered Retirement Savings Plan (RRSP) to help you plan for your future
Gym reimbursement programs to encourage your physical well-being
Access to telemedicine services for convenient healthcare support
GoTo performance bonus program to celebrate your impact and contributions
Monthly remote work stipend to support your home office expenses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Salesforce Sales CloudSalesforce Service CloudSalesforce CPQuser managementpermissionsvalidation rulesreportsdashboardsAPI toolsData Loader

Soft skills

customer servicecross-functional collaborationproblem-solvingmentoringcommunicationorganizational skillstrainingstakeholder engagementprocess documentationperformance monitoring

Certifications

Salesforce Administrator (ADM 201)