GoTo

Technical Product Management Specialist, Product Owner

GoTo

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

VoIP

About the role

  • Define and own the product vision, strategy, and roadmap for bringing our voice platform to market.
  • Work closely with Contact Center stakeholders and our GoTo product teams, including developers, designers, and marketing teams, to gather requirements, understand user needs, and translate them into clear product requirements.
  • Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for innovation in unified communications (voice features, reporting, APIs).
  • Monitor product performance, perform data analyses, and use key metrics to make data-driven decisions and continuously improve the product.

Requirements

  • Bachelor's degree in a relevant field.
  • Master's degree is an asset.
  • Proven experience as a senior product management specialist or in a similar role, with a particular focus on VoIP platforms and related features.
  • Strong understanding of development processes and methodologies, especially in an Agile environment.
  • Demonstrated ability to gather and analyze user needs and translate them into clear product specifications.
  • Experience defining and executing product roadmaps, prioritizing features, and managing product backlogs.
  • Excellent leadership and communication skills, with the ability to influence and collaborate with cross-functional teams.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision making.
  • Familiarity with UX/UI design principles and the ability to work closely with designers to create engaging user experiences.
  • Knowledge of the SIP protocol and related technologies is highly desirable.
  • Ability to thrive in a fast-paced, dynamic environment and to manage multiple priorities effectively.
Benefits
  • Comprehensive health benefits, life and disability insurance, and fertility and family-building support programs.
  • Generous paid time off and vacation, volunteer leave, quarterly personal wellbeing days, and no-meeting days.
  • Tuition reimbursement and book allowance programs to support your continuous learning and professional development.
  • Thrive Global wellbeing program, confidential Employee Assistance Program (EAP), and one-on-one wellbeing coaching.
  • Employee programs — including employee resource groups (ERGs), the “GoTo Gives Back” program, and our charitable donation matching program — to expand your social network and amplify the impact of your contributions.
  • A registered retirement savings plan (RRSP) to help you plan for the future.
  • Gym reimbursement programs to support your physical wellbeing.
  • Access to telemedicine services for convenient healthcare.
  • GoTo performance bonus program to recognize your engagement and contributions.
  • Monthly remote-work allowance to cover home office expenses.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementVoIP platformsAgile methodologiesdata analysisproduct roadmapsproduct backlog managementUX/UI design principlesSIP protocolmarket researchcompetitive analysis
Soft skills
leadershipcommunicationcollaborationanalytical skillsproblem-solvinginfluenceuser needs analysisprioritizationadaptabilitytime management
Certifications
Bachelor's degreeMaster's degree