GoTo Telemed

Operations

• **Key Responsibilities**
• - **Omnichannel Patient Interaction:** Engage directly with patients across multiple digital modalities, including secure chat, live video calls, audio calls, and store-and-forward (asynchronous) platforms.
• - **Care Coordination & Triage:** Analyze incoming patient conversations and requests. Resolve administrative inquiries independently and efficiently route clinical questions to the appropriate licensed provider (Physicians, DDS, or NPs).
• - **Protocol-Driven Guidance:** Deliver standardized, administrative pre-operative and post-operative guidelines strictly adhering to the established GoTo Telemed protocols under the guidance of our clinical team.
• - **Remote Monitoring Support:** Assist in the administrative aspects of remote medical monitoring by tracking patient data submissions, ensuring records are complete, and escalating any system flags to the supervising medical professionals.
• - **Independent Operations:** Handle day-to-day telehealth clinic operations, connect patients to providers in virtual waiting rooms, troubleshoot basic tech issues, and manage scheduling flows independently.
• - **Interdisciplinary Collaboration:** Work seamlessly alongside our network of Doctors, Dentists, and Nurse Practitioners, jumping in to assist with patient communication and documentation wherever needed.

Entry-Level Telehealth Care Coordinator

Director

• Market Expansion & Strategy: Autonomously design and execute a localized business development strategy to generate awareness and accelerate the adoption of GoTo Telemed’s digital infrastructure.
• B2B Relationship Building: Identify, engage, and secure partnerships with medical practices, healthcare administrators, and community health organizations seeking to integrate or upgrade their telehealth capabilities.
• Platform Advocacy: Conduct professional, high-level presentations and demonstrations of our digital telehealth resources to prospective clinical partners.
• Operational Coordination: Serve as the strategic liaison between your localized client network and the GoTo Telemed central remote support team to facilitate smooth onboarding, technical setup, and ongoing operational success.
• Compliance Adherence: Ensure all localized business development and marketing activities adhere strictly to organizational standards, FTC guidelines, and healthcare compliance regulations.

Regional Director – Telehealth Expansion

Account Executive

• Execute 15-20+ cold calls and targeted emails daily to pre-qualified medical practitioners using provided lead lists
• Present GoTo Telemed's telehealth and teledentistry platform services through consultative, problem-focused conversations
• Ask discovery questions to understand prospect pain points, practice size, and compliance requirements
• Clearly articulate how our platform addresses healthcare operational needs (patient engagement, regulatory compliance, medical billing, revenue optimization)
• Address healthcare practitioners' concerns about adoption, integration, and ROI with professional responses
• Drive minimum 20 conversions per month (new client sign-ups) from 1,000+ qualified leads provided monthly
• Maintain detailed records of prospect interactions and conversion status in CRM system or personal tracking system
• Execute systematic follow-up sequences through multiple touchpoints to prospects not ready to decide on first contact
• Provide feedback on prospect objections, market conditions, and competitive intelligence
• Maintain high professional standards in all communications, positioning GoTo Telemed as a trusted healthcare technology partner

Entry-Level Telehealth Care Coordinator

Regional Director – Telehealth Expansion

Sales Representative