GoTab

Account Manager

GoTab

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $85,000 per year

About the role

  • Serve as the primary point of contact for customers after the initial 30-day onboarding period.
  • Collaborate closely with Onboarding Managers to ensure smooth transition post go-live.
  • Build and maintain strong, long-term relationships with restaurant and venue partners.
  • Act as a trusted advisor, helping customers optimize their use of GoTab over time through feature and product adoption and upselling.
  • Own customer retention and renewal outcomes within your portfolio.
  • Identify and execute upsell and expansion opportunities, including new features, products, or additional locations.
  • Partner with Sales and Leadership on expansion strategy and contract changes.
  • Conduct regular check-ins and structured account reviews (monthly/quarterly as appropriate).
  • Review performance metrics, product usage, and customer goals to ensure alignment and continued value.
  • Partner with Support, Product, and Operations to resolve ongoing issues and improve the customer experience.

Requirements

  • Strong experience in account management, customer success, or relationship management roles.
  • Proven ability to manage a book of business and drive retention and expansion revenue.
  • Excellent communication, negotiation, and relationship-building skills.
  • Ability to understand customer goals and align product value accordingly.
  • Organized, self-motivated, and comfortable working in a fast-paced, entrepreneurial environment.
  • Restaurant or hospitality experience preferred.
  • Bachelor’s degree preferred OR 4+ years of relevant experience.
  • Willingness to travel for customer meetings and go-live onsite support.
Benefits
  • Medical, Dental, & Vision insurance
  • 401k with an employer match
  • Generous PTO & Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
account managementcustomer successrelationship managementcommunicationnegotiationrelationship-buildingorganizational skillsself-motivationability to understand customer goals
Certifications
Bachelor’s degree4+ years of relevant experience