GoSpooky

Senior Traffic Manager

GoSpooky

full-time

Posted on:

Location Type: Hybrid

Location: Amsterdam • 🇳🇱 Netherlands

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Salary

💰 €52,000 - €64,000 per year

Job Level

Senior

About the role

  • Support GoSpooky's 40% growth ambition and transition from 'firefighting' daily requests to becoming the strategic 'traffic controller' of the agency
  • Work closely with the Commercial team to translate the sales pipeline into concrete resource requirements
  • Own the operational forecast and the hiring roadmap, predicting bottlenecks or bench time weeks in advance
  • Maintain the 'master view' by monitoring the workload across all Units to identify imbalances and flagging over- or under-capacity
  • Manage high-level planning conflicts and facilitate the decision-making process
  • Build and nurture a curated 'Flexible Layer' of freelancers, being responsible for the strategy behind who we hire, negotiating rates, and ensuring we have a scalable pool of talent ready for growth
  • Oversee the onboarding and offboarding of freelance staff (supported by automation) and act as the gatekeeper of the freelance budget
  • Advise on complex staffing puzzles and strategic casting decisions
  • Own the end-to-end traffic and resourcing process, actively working to simplify, standardize, and automate workflows (planning requests, conflict resolution, timesheet validation) to ensure they are robust and scalable
  • Act as the business owner of our resource management tools (Productive, etc.), ensuring the data reflecting our capacity and utilization is accurate and up-to-date, serving as the single source of truth for decision-making
  • Define and maintain the working model between Traffic and the decentralized Units, ensuring clear communication and efficient handovers

Requirements

  • 5+ years of experience in traffic management, resource planning, or project management within a creative agency or production environment
  • The ability to look beyond today’s to-do list and see the bigger picture of agency health and capacity trends
  • Understanding of the financial impact of their decisions, recognizing that hiring a freelancer affects margin, and treats the company’s money as their own
  • Strong communication skills, with the ability to stand your ground and deliver tough messages diplomatically while offering alternative solutions
  • A complex puzzle lover, who doesn’t panic when the plan changes (and it always does), pivots, and finds new solutions. Capable of working towards a 100% resolution with only 30% of the info, confidently taking a leading role
  • A visible and accessible presence, with a minimum of 3 days a week office attendance to build relationships and sense the team's pulse
Benefits
  • Flexible holiday policy for a proper recharge
  • Commuting allowance
  • Remote working possibilities in agreement with your team
  • A MacBook for peak productivity
  • Training opportunities to develop your skills and grow with us
  • Healthy communal lunches to keep you fueled
  • Fun events to connect, recharge, and bond as a team
  • Phone allowance of up to €25/month (depending on your role)
  • Unlimited mental health support via OpenUp
  • A pension plan and contribution
  • Gift card and birthday wishes every year
  • Dutch classes for international team members

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
traffic managementresource planningproject managementworkflow automationcapacity forecastingstaffing strategybudget managementconflict resolutiontimesheet validationdata accuracy
Soft skills
strong communicationdiplomatic messagingproblem-solvingadaptabilityleadershiprelationship buildingstrategic thinkingdecision-makingpuzzle solvingteam accessibility