Sales Manager – Commercial Expansion
Gorgias
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$222,000 - CA$246,000 per year
Job Level
JuniorMid-Level
About the role
- Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals.
- Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution.
- Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions.
- Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role.
- Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion.
- Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach.
- Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences.
- Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership.
Requirements
- 2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers.
- 3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience.
- Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it.
- Skilled at motivating teams, giving direct feedback, and building trust.
- Comfortable analyzing KPIs, spotting trends, and using insights to drive performance.
- Clear, confident, and persuasive with customers and internal stakeholders.
- Proficient with HubSpot, Gong, and modern GTM tools.
- Experience in SaaS or working with e-commerce brands is a strong plus.
- Organized, adaptable, and great at prioritizing in a fast-moving setting.
Benefits
- 5-week vacation (We follow each country's appropriate PTO Laws)
- Paid sick leave
- Paid parental leave (16 weeks)
- Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- We provide private health insurance and retirement pension
- Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
- Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
- Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementquota carryingdiscoveryqualificationvalue sellingnegotiationKPI analysisperformance driving
Soft skills
coachingmotivating teamsdirect feedbackbuilding trustcommunicationorganizationadaptabilityprioritization