Gorgias

Account Manager, Enterprise

Gorgias

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $89,000 - $98,000 per year

Job Level

Mid-LevelSenior

About the role

  • Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.
  • Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.
  • Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.
  • Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.
  • Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.
  • Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.

Requirements

  • 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.
  • Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.
  • Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.
  • Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.
  • Strong verbal and written communication skills, capable of translating technical concepts into business value.
  • Focused on achieving and surpassing growth and retention goals.
  • Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.
  • Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.
  • Thrives in a startup-like setting, navigating challenges with tact and composure.
Benefits
  • 5-week vacation (We follow each country's appropriate PTO Laws)
  • Paid sick leave
  • Paid parental leave (16 weeks)
  • MacBook Pro
  • Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
  • We provide private health insurance and retirement pension
  • Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
  • Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
  • Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSaccount managementdata analysisupsellingcross-sellingcustomer solutionsrevenue growthrisk mitigationaccount planningcustomer insights
Soft skills
relationship buildinginfluencingcommunicationtrust fosteringproblem solvingadaptabilitycollaborationstrategic thinkingcustomer advocacyprioritization