Customer Care Generalist
Gordon Food Service
full-time
Posted on:
Location Type: Office
Location: Milton • Canada
Visit company websiteExplore more
Salary
💰 CA$46,000 - CA$48,000 per year
About the role
- Provides friendly and efficient customer service via phone, email, sms, chat and internet
- Strengthens customer relationships through strong product knowledge and product application
- Supports and partners within assigned division and customer assignments
- Manages customer orders using various systems
- Serves as information resource to Account Managers, Logistics, and Sales Support
- Mentors new Customer Care Specialist and attends ongoing training sessions
- Assists with Invoice and Credit Memo inquiries
Requirements
- High School Diploma (or equivalent)
- 3 or more years of customer service or call centre experience
- Degree in Sales, Marketing or related preferred
Benefits
- Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
- FULL flex benefits program
- Company matching RRSP
- Family culture
- Advancement opportunities
- Profit Sharing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproduct knowledgerelationship managementmentoringcommunication
Certifications
High School Diplomadegree in Salesdegree in Marketing