Customer Care Generalist

Gordon Food Service

Customer Care Generalist providing friendly customer service and order support at Gordon Food Service. Managing relationships and coordinating deliveries while utilizing E-Commerce technologies.

Posted 4/17/2026full-timeMilton • 🇨🇦 CanadaMid-LevelSenior💰 CA$46,000 - CA$48,000 per yearWebsite

About the role

Key responsibilities & impact

Provides friendly and efficient customer service via phone, email, sms, chat and internet
Strengthens customer relationships through strong product knowledge and product application
Supports and partners within assigned division and customer assignments
Manages customer orders using various systems
Serves as information resource to Account Managers, Logistics, and Sales Support
Mentors new Customer Care Specialist and attends ongoing training sessions
Assists with Invoice and Credit Memo inquiries

Requirements

What you’ll need

High School Diploma (or equivalent)
3 or more years of customer service or call centre experience
Degree in Sales, Marketing or related preferred

Benefits

Comp & perks

Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP
Family culture
Advancement opportunities
Profit Sharing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceproduct knowledgerelationship managementmentoringcommunication

Certifications

High School Diplomadegree in Salesdegree in Marketing