National Operations Support Lead

Google Fiber

GFiber national operations leader improving FTTH network performance across the United States. Leading metrics, vendors, process improvement, and regional support teams.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $160,000 - $235,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telecommunications operations with a focus on FTTH, broadband, and cable industries, while effectively leading teams and managing vendor relationships to drive operational excellence and continuous improvement.

Highest-signal resume keywords

Telecommunications Operations LeadershipProgram ManagementFTTH / GPON Network ExperienceOperational Metrics DevelopmentVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance Metric ReportingKPI DevelopmentOperational Process ImprovementConstruction Velocity BenchmarkingRepair SLA ManagementDrop Completion Rate OptimizationIn-Home Installation Quality AssuranceData Visualization ToolsContract Optimization

Soft Skills

Team BuildingMentoringCollaborationAnalytical RigorContinuous Improvement

Industry Keywords

OSP ConstructionOSP MaintenanceDrop BurialsAerialsIn-Home Installation & RepairTelecommunicationsBroadbandCableThird-Party Vendor AccountabilityPerformance Score-Carding

About the role

Key responsibilities & impact

Serve as the primary national support mechanism for regional operations teams across OSP Construction, OSP R&M, Drops, and In-Home Installation & Repair
Partner with regional leaders to analyze local performance data, identify root causes for underperformance, and deploy targeted support
Ensure alignment between national support and local market execution, driving operational consistency across markets
Own continuous improvement of metric reporting and convert raw data into actionable insights
Establish national performance baselines and target benchmarks for construction velocity, repair SLAs, drop completion rates, and in-home installation quality
Use performance data to hold third-party vendors and contractors accountable to SLAs and quality standards
Build, mentor, and lead a National Operations Support team of data analysts, process engineers, and operations specialists
Foster continuous improvement, analytical rigor, and collaboration with field teams

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience
7 years of progressive leadership experience in telecommunications operations, specifically within FTTH, broadband, or cable industries
7 years of experience in Program Management directly leading projects
Experience with FTTH / GPON networks, deployments, and associated operational functions
5 years of experience leading teams and managing vendors directly
Preferred: Bachelor’s degree in Business, Engineering, Data Analytics, or a related field, or equivalent practical experience
Preferred: 10 years of progressive leadership experience in telecommunications operations
Preferred: Deep understanding of OSP Construction, OSP Maintenance, Drop burials/aerials, and In-Home Installation & Repair processes
Preferred: Experience building and managing complex operational metrics, KPIs, and data visualization tools
Preferred: Extensive experience managing large-scale outsourced vendor/contractor relationships, including contract optimization and performance score-carding

Benefits

Comp & perks

Bonus
Benefits
Accessible, inclusive workplace
Applicant accommodation support