Goodwipes

Customer Support

• Manage Customer Feedback: Meet and EXCEED customer expectations with rapid response time and helpful service levels.
• Serve as the primary liaison for all customer related inquiries, comments and complaints, ensuring prompt and effective communication and resolution
• Continuous monitoring of all platforms for consumer inquires, comments and requests with a maximum response time of < 12 hours first response time (business day)
• Manage Amazon positive and negative consumer input for Customer Reviews, Buyer Messages, Feedback Manager and Product Q&A Management
• Build and maintain a database / dashboard to comprehensively track and analyze all consumer requests / reviews and summarize both positive and negative trends.
• Maintain proper tracking and hygiene of our main CX portal system and improve macro’s and SOP’s for smooth operations.
• Partner with Product, Ops, and Supply Chain to: Escalate defect trends, Support root cause analysis, Validate post-fix improvements via customer feedback
• Respond within <12 hours (same business day) to all DTC order issues (delays, missing items, incorrect shipments…) and coordinate with our warehouse and logistic partners to resolve the issue
• Identifying patterns or recurring issues, helping surface opportunities to improve the customer experience and reduce future inquiries.

Customer Service and Quality Support Manager

Data Entry

• Enter and update data into internal databases and spreadsheets
• Review information for accuracy and completeness
• Maintain digital records and documentation
• Perform routine quality checks on data entries
• Follow established processes and confidentiality guidelines
• Communicate with team members to resolve data discrepancies

Data Entry Clerk

Business Development Rep

• Identify, research, and pursue new business opportunities
• Generate qualified leads through outbound outreach, inbound inquiries, referrals, and networking
• Develop and maintain a strong sales pipeline aligned with company growth goals
• Schedule and conduct discovery calls, meetings, and presentations
• Build and maintain strong relationships with prospective and existing clients
• Understand client needs and propose appropriate products or services
• Serve as a trusted point of contact throughout the sales process
• Ensure a smooth transition from sales to onboarding or account management teams
• Support proposal development, pricing discussions, and contract negotiations
• Accurately track leads, activities, and opportunities in CRM systems
• Monitor conversion rates and sales performance metrics
• Meet or exceed individual and team targets
• Monitor market trends, competitor activity, and customer feedback
• Provide insights to leadership to help refine sales strategies and offerings
• Collaborate with marketing and operations teams on campaigns and initiatives

Customer Service and Quality Support Manager

Data Entry Clerk

Business Development Executive