Specialist, Organizational Change Management – Communications, User Adoptions

Goodwin

Organizational Change Management Specialist supporting technology adoption and digital transformation initiatives at Goodwin. Collaborating with teams to enhance user engagement and adoption through training and communication strategies.

Posted 5/1/2026full-timeBoston • California, District of Columbia, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,200 - $155,600 per yearWebsite

About the role

Key responsibilities & impact

Support the execution of OCM plans for technology initiatives and digital transformation programs
Conduct stakeholder impact analyses and readiness assessments under guidance from senior OCM or program leaders
Identify adoption challenges and escalate risks, issues, or dependencies as appropriate
Develop and distribute clear, audience-appropriate communications supporting change initiatives
Translate complex concepts into practical messages that explain the purpose, benefits, and user impact of changes
Maintain and update communication artifacts across defined channels such as email, intranet content, and FAQs
Develop role-based training materials including job aids, guides, quick-reference materials, and e-learning content
Coordinate training logistics, scheduling, and feedback collection for live and virtual sessions
Partner with subject matter experts to ensure training content is accurate, relevant, and user-focused
Support user adoption activities such as pilot groups, champion networks, and feedback loops
Track adoption metrics and summarize insights related to usage, engagement, and learning effectiveness
Assist with post-launch support and reinforcement activities to improve sustained adoption
Work closely with product managers, project managers, and business stakeholders to align change activities with delivery timelines
Collaborate with Knowledge Management, HR, and Communications teams on shared enablement efforts
Collect and analyze data related to training participation, adoption, and user feedback
Prepare reports, dashboards, and summaries for program teams and leadership
Use insights to recommend incremental improvements to change materials and approaches

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, Organizational Development, or a related field
3–6+ years of experience in change management, training, communications, or related roles
Experience supporting technology implementations, system rollouts, or digital transformation initiatives
Strong written and verbal communication skills with the ability to adapt content for diverse audiences
Experience developing training materials, job aids, or user documentation

Benefits

Comp & perks

Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementtraining developmentstakeholder impact analysisreadiness assessmentadoption metrics trackingdata analysiscommunication artifact maintenancee-learning content creationreport preparationdashboard creation

Soft Skills

strong written communicationstrong verbal communicationadaptabilitycollaborationproblem-solvingorganizational skillsuser-focused approachfeedback collectionpresentation skillstraining coordination