Goodwin

Manager, Organizational Change Management, User Adoption

Goodwin

full-time

Posted on:

Location Type: Hybrid

Location: Boston • California • District of Columbia • United States

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Salary

💰 $103,700 - $178,900 per year

About the role

  • Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs
  • Conduct stakeholder impact assessments and readiness evaluations
  • Identify change risks and define mitigation strategies to support successful adoption
  • Create and deliver clear, compelling communication plans tailored to diverse audiences (attorneys, business professionals, leadership)
  • Develop messaging that articulates the “why,” benefits, and impact of change initiatives
  • Manage communication channels (e.g., email, intranet, town halls, leadership updates) to ensure consistent and timely messaging
  • Design and deliver role-based training programs (live sessions, e-learning, job aids, and guides)
  • Partner with subject matter experts to develop relevant, practical training content
  • Ensure training approaches align with user needs and learning preferences
  • Coordinate and support training delivery, including scheduling, facilitation, and feedback collection
  • Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities
  • Monitor adoption metrics and user feedback to identify gaps and opportunities
  • Develop targeted interventions to increase engagement and sustained usage
  • Support post-launch activities to ensure long-term success and continuous improvement
  • Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans
  • Align change activities with project timelines, milestones, and governance structures
  • Collaborate with Knowledge Management, HR, and Communications teams as needed
  • Define and track KPIs related to adoption, training effectiveness, and change success
  • Provide regular reporting and insights to stakeholders and leadership
  • Use data to refine strategies and improve outcomes

Requirements

  • Bachelor’s degree in Business, Communications, Organizational Development, or related field
  • 5–8+ years of experience in change management, communications, training, or related roles
  • Proven experience supporting technology implementations or digital transformation initiatives
  • Experience designing and delivering training programs
  • Strong communication and storytelling skills across multiple formats and audiences
Benefits
  • Health, dental, and vision insurance
  • Life and disability insurance
  • Retirement & Savings Plan
  • Emergency back-up child and adult care
  • Paid vacation, sick time off, and holidays
  • Professional development and career advancement opportunities
  • Employee recognition and reward programs
  • Employee wellness and assistance programs
  • Employee discounts and perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementstakeholder impact assessmentsreadiness evaluationscommunication planstraining program designtraining deliveryadoption metricsKPI trackingdata analysis
Soft Skills
communication skillsstorytellingcollaborationorganizational skillsfacilitationfeedback collectionengagement strategiesadaptabilityproblem-solving