Manager, Organizational Change Management, User Adoption

Goodwin

Manager driving technology adoption and digital transformation initiatives at Goodwin. Collaborating across teams to ensure successful implementation and use of new tools.

Posted 4/16/2026full-timeBoston • California, District of Columbia, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $103,700 - $178,900 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs
Conduct stakeholder impact assessments and readiness evaluations
Identify change risks and define mitigation strategies to support successful adoption
Create and deliver clear, compelling communication plans tailored to diverse audiences (attorneys, business professionals, leadership)
Develop messaging that articulates the “why,” benefits, and impact of change initiatives
Manage communication channels (e.g., email, intranet, town halls, leadership updates) to ensure consistent and timely messaging
Design and deliver role-based training programs (live sessions, e-learning, job aids, and guides)
Partner with subject matter experts to develop relevant, practical training content
Ensure training approaches align with user needs and learning preferences
Coordinate and support training delivery, including scheduling, facilitation, and feedback collection
Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities
Monitor adoption metrics and user feedback to identify gaps and opportunities
Develop targeted interventions to increase engagement and sustained usage
Support post-launch activities to ensure long-term success and continuous improvement
Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans
Align change activities with project timelines, milestones, and governance structures
Collaborate with Knowledge Management, HR, and Communications teams as needed
Define and track KPIs related to adoption, training effectiveness, and change success
Provide regular reporting and insights to stakeholders and leadership
Use data to refine strategies and improve outcomes

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, Organizational Development, or related field
5–8+ years of experience in change management, communications, training, or related roles
Proven experience supporting technology implementations or digital transformation initiatives
Experience designing and delivering training programs
Strong communication and storytelling skills across multiple formats and audiences

Benefits

Comp & perks

Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementstakeholder impact assessmentsreadiness evaluationscommunication planstraining program designtraining deliveryadoption metricsKPI trackingdata analysis

Soft Skills

communication skillsstorytellingcollaborationorganizational skillsfacilitationfeedback collectionengagement strategiesadaptabilityproblem-solving