Global Client Manager

Goodway Group

Global Client Manager coordinating integrated media campaigns for Goodway Group, a remote-first digital media and marketing services firm. Managing client delivery, timelines, communications, risks, and cross-functional activation teams across Brazil, Colombia, and Mexico.

Posted 8/7/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and integrated marketing campaigns, particularly in shopper marketing and retail media. Proficient in project management, campaign lifecycle coordination, and effective client communication.

Highest-signal resume keywords

Client Relationship ManagementIntegrated Marketing CampaignsProject ManagementShopper Marketing LifecycleCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Media Best PracticesCampaign PacingPerformance ReportingVendor RFPsCreative DevelopmentMedia ActivationDelivery ManagementQuality StandardsTimeline ManagementRisk Identification

Soft Skills

Clear CommunicationProblem-SolvingAttention to DetailCollaborationMentoring

Tools & Technologies

Project Management PlatformsCollaboration ToolsCampaign TrackersPresentation ToolsSpreadsheet Reporting

Industry Keywords

GroceryRetailCPGShopper MarketingClient Services

About the role

Key responsibilities & impact

Own day-to-day client management for assigned accounts and serve as the primary point of contact for working teams and select mid-level stakeholders
Manage campaign and initiative deliverables, timelines, scopes, and dependencies
Translate channel strategies and media plans into action steps for activation and analytics teams
Lead internal status meetings and maintain delivery trackers
Monitor campaign launches, pacing, delivery milestones, SLAs, and quality standards
Identify delivery risks, gaps, and misalignment; escalate with proposed solutions
Partner with Client Strategy Leads on planning cycles, QBR preparation, and client communications
Support upsell and cross-sell opportunities by identifying executional needs and expansion signals
Maintain timely client communications covering progress, next steps, and key considerations
Mentor Client Coordinators on workflows, client communication, and quality standards

Requirements

What you’ll need

3–4 years of media experience at an agency, ideally including vendor RFPs, vendor communications, and media best practices
Demonstrated experience managing client relationships and integrated marketing campaigns in shopper marketing, retail media, consumer marketing, or related agency/client-services environments
Strong project and delivery management skills across concurrent campaigns, timelines, scopes, approvals, dependencies, and launches
Working knowledge of the shopper marketing campaign lifecycle, including retailer requirements, creative development, media activation, in-store and digital touchpoints, campaign pacing, and performance reporting
Grocery, retail, or CPG client experience preferred
Clear and confident client communication skills, including leading status meetings and translating complex information into actionable next steps
Ability to coordinate cross-functional client strategy, media, creative, analytics, and activation partners without direct authority
Strong judgment and problem-solving skills, including identifying risks, evaluating tradeoffs, proposing solutions, and escalating issues
Exceptional attention to detail and commitment to delivery quality
Ability to manage changing priorities in a fast-paced environment with overlapping deadlines
Collaborative approach and willingness to guide less-experienced team members
Familiarity with project-management and collaboration platforms, campaign trackers, presentation tools, and spreadsheet-based reporting
Grocery retailer, retailer-specific process, or regional shopper marketing program experience beneficial but not required

Benefits

Comp & perks

Remote-first work environment
Inclusive remote-first workplace
Opportunity to work for an AdAge 2025 Best Place to Work
Opportunity to work for a multiyear Ad Age Best Places to Work winner
Diverse and inclusive workplace
Applications encouraged from candidates of all legally protected backgrounds