Goodtime

Customer Success Manager

Goodtime

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Partner directly with Small Business and Mid-Market customers to support their recruiting operations
  • Make it easy for customers to love GoodTime
  • Build strong executive level relationships to increase product adoption and customer sentiment
  • Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
  • Proactively build customer strategies and success playbooks and monitor results
  • Maintain an expert level understanding of the GoodTime product suite (technical and workflow) and TA industry to identify new opportunities
  • Work cross-functionally to deliver an incredible customer experience

Requirements

  • 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
  • 3+ years of experience conducting QBRs
  • Superior communication, presentation, and interpersonal skills
  • Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
  • Someone who finds solutions to problems without being given all the answers
  • Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
  • Recruiting, ATS and/or HR Technology experience a bonus
  • Bachelor’s degree or equivalent experience
Benefits
  • Remote first culture
  • Health, Dental, and Short-term Disability plans, with generous employer contribution
  • Flexible time off
  • 8 week Parental Leave (including adoption placement)
  • $500 home office reimbursement
  • Up to $500 towards self-selected learning and development
  • Pre-IPO Stock Options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementCustomer OnboardingQBRsData AnalysisProduct AdoptionCustomer Experience EnhancementCustomer StrategiesSuccess PlaybooksTechnical UnderstandingWorkflow Understanding
Soft Skills
CommunicationPresentationInterpersonal SkillsSelf-motivatedProblem-solvingCross-functional CollaborationRelationship BuildingAdaptabilityTeamworkCustomer Sentiment Management
Certifications
Bachelor’s Degree