Retail Account Management Director

GoodRx

Retail Account Management Director at GoodRx managing strategic relationships with pharmacy partners. Focus on driving growth and collaborative business planning with high-level stakeholders.

Posted 5/13/2026full-timeRemote • California, New York, Washington • 🇺🇸 United StatesLead💰 $127,000 - $271,000 per yearWebsite

About the role

Key responsibilities & impact

Own strategic relationships with regional and national pharmacy partners—serving as their primary point of contact, advocate, and growth advisor
Drive collaborative business planning, forecasting, and execution of key initiatives that enhance pull-through, margin performance, and patient engagement
Identify and activate high-leverage programs across: pricing, marketing, tech integrations, and loyalty strategies
Navigate multi-layered client orgs, from C-suite to field ops, aligning on shared goals and timelines
Lead proposal development for new initiatives and renewal cycles, with full ownership of scope, value modeling, and delivery planning
Present client performance reviews and growth roadmaps in person and virtually to executive audiences
Track KPIs, gather partner feedback, and surface insights that influence Network Operations, pricing, and strategic direction at GoodRx
Established people manager with a focus on performance coaching and overall team growth
Travel regularly (20–40%) for strategic planning sessions, business reviews, and industry events/conferences

Requirements

What you’ll need

8 years with a Master’s degree or 12 years with a Bachelor’s degree required; MBA or related advanced degree a plus
5+ years of experience in account management, business development, or strategic partnerships in retail pharmacy, healthcare
Proven success managing complex, high-volume accounts—ideally national or enterprise-level clients
Fluency in pharmacy economics (margin, reimbursement, cost-to-fill), patient access, and point-of-sale operations
Exceptional presentation and negotiation skills, with experience influencing senior-level stakeholders
Experience writing and leading multi-stakeholder proposals and navigating long sales cycles
Ability to work cross-functionally with retail contracting, Network operations, program implementation, marketing, and pricing analytics to align internal execution with client expectations
Highly proficient with business tools: Excel, Google Workspace, PowerPoint/Slides, and collaboration platforms.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with a company match
ESPP
Unlimited vacation
13 paid holidays
72 hours of sick leave
Mental wellness and financial wellness programs
Fertility benefits
Generous parental leave
Pet insurance
Supplemental life insurance for you and your dependents
Company-paid short-term and long-term disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbusiness developmentstrategic partnershipspharmacy economicspatient accesspoint-of-sale operationsproposal developmentKPI trackingvalue modelingpricing analytics

Soft Skills

presentation skillsnegotiation skillsinfluencing senior-level stakeholdersperformance coachingteam growthcollaborative business planningcross-functional collaborationclient relationship managementstrategic planninginsight generation

Certifications

Master’s degreeBachelor’s degreeMBA