
Account Specialist, Client Success
GoodRx
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $58,000 - $122,000 per year
Tech Stack
About the role
- Partner with Account Managers to support high-tier pharmaceutical manufacturer accounts, with the opportunity to independently lead small to mid-size accounts over time.
- Develop and compile client-ready insights, including monthly data analyses and performance readouts.
- Collaborate with external and internal partners, including Business Intelligence, Advertising Operations, Product Management, and Strategy—to deliver tailored solutions for clients.
- Build productive relationships with clients and agency partners, and manage the regulatory review submission process.
- Facilitate program implementation by managing internal timelines, tracking deliverables, and maintaining accurate status documentation.
- Create visual program examples using GoodRx’s enterprise CMS platform.
Requirements
- Minimum of 2+ years of professional experience in client management, or experience working with Pharma manufacturers.
- Demonstrated ability to analyze complex problems, evaluate multiple variables, and determine appropriate actions within established guidelines.
- Proven ability to work independently with limited day-to-day oversight while managing competing priorities.
- Strong written and verbal communication skills, with the ability to synthesize data into clear, client-ready insights.
- Excellent organizational skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Experience collaborating cross-functionally and adapting to new challenges.
- Experience with pharma, healthcare technology, or an advertising agency.
- Curiosity and interest in healthcare technologies and performance-driven client solutions.
- Familiarity with CRM software such as Salesforce and project management platforms.
- Familiarity with data analytics tools such as Looker, Tableau, or Microsoft Power BI.
Benefits
- medical, dental, and vision insurance
- 401(k) with a company match
- ESPP
- unlimited vacation
- 13 paid holidays
- 72 hours of sick leave
- mental wellness and financial wellness programs
- fertility benefits
- generous parental leave
- pet insurance
- supplemental life insurance for you and your dependents
- company-paid short-term and long-term disability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance readoutsprogram implementationclient managementproblem analysisdata synthesis
Soft Skills
communication skillsorganizational skillsattention to detailindependenceadaptability