GoodRx

Account Specialist, Client Success

GoodRx

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $58,000 - $122,000 per year

Tech Stack

About the role

  • Partner with Account Managers to support high-tier pharmaceutical manufacturer accounts, with the opportunity to independently lead small to mid-size accounts over time.
  • Develop and compile client-ready insights, including monthly data analyses and performance readouts.
  • Collaborate with external and internal partners, including Business Intelligence, Advertising Operations, Product Management, and Strategy—to deliver tailored solutions for clients.
  • Build productive relationships with clients and agency partners, and manage the regulatory review submission process.
  • Facilitate program implementation by managing internal timelines, tracking deliverables, and maintaining accurate status documentation.
  • Create visual program examples using GoodRx’s enterprise CMS platform.

Requirements

  • Minimum of 2+ years of professional experience in client management, or experience working with Pharma manufacturers.
  • Demonstrated ability to analyze complex problems, evaluate multiple variables, and determine appropriate actions within established guidelines.
  • Proven ability to work independently with limited day-to-day oversight while managing competing priorities.
  • Strong written and verbal communication skills, with the ability to synthesize data into clear, client-ready insights.
  • Excellent organizational skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Experience collaborating cross-functionally and adapting to new challenges.
  • Experience with pharma, healthcare technology, or an advertising agency.
  • Curiosity and interest in healthcare technologies and performance-driven client solutions.
  • Familiarity with CRM software such as Salesforce and project management platforms.
  • Familiarity with data analytics tools such as Looker, Tableau, or Microsoft Power BI.
Benefits
  • medical, dental, and vision insurance
  • 401(k) with a company match
  • ESPP
  • unlimited vacation
  • 13 paid holidays
  • 72 hours of sick leave
  • mental wellness and financial wellness programs
  • fertility benefits
  • generous parental leave
  • pet insurance
  • supplemental life insurance for you and your dependents
  • company-paid short-term and long-term disability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance readoutsprogram implementationclient managementproblem analysisdata synthesis
Soft Skills
communication skillsorganizational skillsattention to detailindependenceadaptability