GoodRx

Customer Success Coordinator

GoodRx

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $27 - $41 per hour

About the role

  • Serve as the lead point of contact for all customer support matters (inbound and outbound support) and resolve customer issues.
  • Accurately document customer support interactions in SalesForce cases.
  • Develop relationships with our customers including pharmacies, courier companies and patients.
  • Be the SME of all systems and processes related to supporting our customers, couriers and patients.
  • Utilize an array of soft skills and technical aptitude to ensure we are delivering value to our customers.
  • Manage day-to-day courier and pharmacy operations and assist in any manual tasks as scheduled.
  • Assist with challenging client requests or issue escalations as needed.
  • Be the first to alert the company of any system concerns.
  • Ad Hoc / As needed project work.

Requirements

  • Effective communication skills through phone, email, and chat interactions
  • Ability to thrive in a high pace work environment which continues to grow and evolve
  • Experience with tools similar to Slack, SalesForce
  • Experience delivering client-focused solutions to customers
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Excellent listening skills
  • Strong verbal and written communication skills
  • Ability to learn new products and services very quickly
  • Adaptable to changing environments and business needs
  • Some college experience preferred but not required
  • Experience handling difficult or complicated customer service issues required
  • Experience handling various levels of business partners strongly preferred
Benefits
  • medical, dental, and vision insurance
  • 401(k) with a company match
  • an ESPP
  • unlimited vacation
  • 13 paid holidays
  • 72 hours of sick leave
  • mental wellness and financial wellness programs
  • fertility benefits
  • generous parental leave
  • pet insurance
  • supplemental life insurance for you and your dependents
  • company-paid short-term and long-term disability
  • annual cash bonuses or commission
  • annual equity grants for most positions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
effective communicationattention to detaillistening skillsadaptabilityclient-focused solutionsproblem-solvingmultitaskinginterpersonal skillstechnical aptitudecustomer issue resolution