Account Manager, Client Success
GoodRx
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $81,000 - $173,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for the day-to-day client relationship with Pharmaceutical manufacturer customers, while providing excellent customer service and managing all aspects of the client relationship
- Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals
- Partner with Sales to support new business development and organic growth of accounts, upselling and optimizing where applicable
- Collaborate with internal subject matter experts such as Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver tailored solutions to customers
- Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations
- Work with clients and agency partners to manage the Regulatory review submission process
- Create visual examples of programs using our enterprise CMS tool
- Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space
Requirements
- 5+ years of professional experience in Pharmaceutical client and account management
- Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail
- Familiarity with pharmaceutical regulatory review (MLR / PRC)
- Ability to apply analytics and data to a value proposition
- Willingness to think critically and solve problems in new or creative ways
- A deep curiosity and interest in healthcare technologies
- Familiarity with CRM software like Salesforce and project management platforms like JIRA or Asana
Benefits
- medical, dental, and vision insurance
- 401(k) with a company match
- an ESPP
- unlimited vacation
- 13 paid holidays
- 72 hours of sick leave
- mental wellness and financial wellness programs
- fertility benefits
- generous parental leave
- pet insurance
- supplemental life insurance for you and your dependents
- company-paid short-term and long-term disability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprogram metricscustomer serviceaccount managementregulatory reviewanalyticsproblem solvingdigital marketing
Soft skills
communicationrelationship managementattention to detailcritical thinkingcreativity