Member Support Consultant

Goodlife!

Member Support Consultant driving gym memberships, sales leads, and retention for Goodlife Health Clubs. Supporting members’ health, fitness, and confidence journeys in a casual club role.

Posted 8/21/2026part-timeBeenleigh • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in generating and converting sales leads through community outreach and referral campaigns, while providing exceptional customer service and personalized member experiences. Holds current First Aid and CPR certifications, ensuring a safe environment for all members.

Highest-signal resume keywords

Sales Lead GenerationCustomer Relationship ManagementFirst Aid CertificationCPR CertificationSales Presentations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales PromotionsReferral CampaignsTelephone Lead ContactsMember Retention ProgramsService Calls

Soft Skills

Outstanding CommunicationProblem SolvingEmpathyRapport BuildingTenacity

Certifications & Qualifications

First Aid CertificationCPR Certification

Industry Keywords

Sales BudgetCommunity OutreachMember JourneysCustomer-Focused ApproachExceptional Customer Outcomes

About the role

Key responsibilities & impact

Proactively contribute to the club sales budget using sales promotions and referral campaigns
Generate and convert high-quality sales leads through community outreach, referrals and identifying new business opportunities
Achieve the required number of telephone lead contacts to maximise sales opportunities
Provide sales presentations and tours to prospective members
Create positive and personalised member journeys
Achieve successful outcomes for enquiries
Open and close the club according to the club roster
Participate actively in member retention programs
Conduct regular service calls to new and existing members
Recommend club-based products to improve member results and experience

Requirements

What you’ll need

Current First Aid & CPR certificates
Ability to build rapport with people from varied walks of life
Desire to help people succeed in their goals
Ability to solve problems and overcome obstacles
Outstanding communication abilities
Ability to listen, understand, empathise and influence others
Tenacity with a natural drive to achieve individual targets and team goals
Customer-focused approach
Desire to achieve exceptional customer outcomes

Benefits

Comp & perks

A complimentary all-access Goodlife membership
Anniversary leave days
An additional free gym membership for friends and family as part of the “recognition for service awards”
Career paths to management
Opportunities with Fitness and Lifestyle Group to develop your career across brands, locations and disciplines
Competitive hourly rate