Membership Manager

Goodlife!

Membership Manager leading sales, retention, and member experiences at Goodlife Health Clubs, an Australian fitness organisation. Coaching the club’s Member Support Consultants and driving membership growth.

Posted 8/11/2026full-timeBrisbane • 🇦🇺 AustraliaMid-LevelSenior💰 A$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales and customer service expertise, with a focus on achieving KPIs and fostering a member-focused culture. Proven ability to manage and mentor teams while implementing effective customer retention strategies.

Highest-signal resume keywords

Sales Target AchievementCustomer Journey ManagementTeam Management and MentoringCustomer Retention StrategiesSales Training Delivery

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesKPI AchievementCustomer Service ExperienceUp-SellingCross-SellingPerformance Criteria ManagementBusiness Computer Systems

Soft Skills

Goal MotivationCoachingMentoringCommunication

Certifications & Qualifications

First Aid CertificateCPR Certificate

Industry Keywords

Membership Growth InitiativesFront Desk OperationsMember JourneySales TrainingCustomer Retention Metrics

About the role

Key responsibilities & impact

Manage the daily workflow of the club's MSC team to ensure the club reaches monthly sales targets
Achieve individual proportionate monthly and annual sales targets
Create structure so the MSC team achieves daily minimum performance criteria
Assist with delivering sales training for the MSC team
Achieve monthly member retention and growth budgets
Respond to enquiries by phone, email or in person within 24 hours
Support the Club and Regional Manager in developing membership-growth initiatives
Support the Club Manager in developing the MSC fortnightly roster
Own the full member journey from joiners to leavers
Maintain exceptional front desk operations and service standards
Coach and mentor the team to achieve goals and foster a member-focused culture

Requirements

What you’ll need

Proven sales and customer service experience with a clear ability to hit KPIs
Understanding of the cycle of selling and sales techniques including up-selling and cross-selling
Previous experience managing the customer journey to achieve successful customer outcomes
Understanding of customer retention strategies and metrics highly regarded
Previous experience managing and mentoring a team
Ability to set and motivate others toward a goal
Experience using business computer systems
Current First Aid and CPR certificates
Resume and cover letter detailing experience, attributes and achievements

Benefits

Comp & perks

Base salary + uncapped commissions with realistic earnings of $80k+
Free all club access, 24/7 Goodlife membership
Anniversary leave days
Additional free gym membership for friends and family as part of recognition for service awards
High-energy team that celebrates wins and supports each other
Career paths to club management
Opportunities with Fitness and Lifestyle Group across brands, locations and disciplines