Inside Sales Representative – Retention
Aura
Bilingual Collections Specialist
GoodLeap
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
- Identify accounts with overdue payments and find solutions to help bring their loan to a current status
- Maintain daily, weekly and monthly collection and metric goals
- Outbound/Inbound calls with clients to resolve debts owed
- All in compliance with Goodleap’s collections policies and procedures
- Resolve overdue bills and collect payments from individuals or businesses responsible for the debt
- Keep records of the amount owed and the length of the delinquency
Requirements
- 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
- Excellent verbal and written communication skills
- Prior telemarketing experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual English/Spanish required
