Bilingual Quality Assurance Specialist, Contact Center
GoodLeap
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Monitor and evaluate call, email, and text interactions between representatives and customers
- Identify areas of improvement and provide actionable feedback to various departments
- Enhance performance and maintain a high level of service standards
- Report on account documentation, adherence to company policies, and compliance
Requirements
- Bilingual Spanish/English required
- Conscientious and focused listening and reading skills with strong attention to detail
- Analytical and problem-solving skills, and the use of good judgment
- Ability to identify and provide professionally written actionable feedback
- Effectively and professionally communicate verbally and in writing, including notation
- Commitment to supporting the growth and development of evaluated representatives
- Ability to adapt quickly to changing priorities and environments in a fast-paced setting
- Effective time management, and the ability to meet targets within a specific timeline
- Excellent interpersonal, facilitation, and relationship management skills
- Ability to work independently with general direction and be self-motivated
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
conscientious listeningfocused readingattention to detailanalytical skillsproblem-solving skillsprofessionally written feedbackeffective communicationtime managementinterpersonal skillsrelationship management