Assistant Collections Manager
GoodLeap
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Coach, train and develop collectors into strong negotiators while providing excellent customer experience
- Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores
- Audits collection activities to ensure maximum results
- Conducts weekly/monthly performance reviews with all direct reports
- Manages workload to ensure daily/monthly targets are achieved
Requirements
- Minimum 5 years of experience in collections, financial services or relevant field
- Minimum 3 years of experience in a consumer collection management role
- Advanced proficiency with computer functions with MS office suite strongly preferred
- Ability to lead or manage high performing front line representatives
- Knowledge of collection industry regulations
- Ability to collaborate across departments to resolve customer concerns
- Understanding of good collection practices and procedures
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsfinancial servicesconsumer collection managementMS Office Suitecollection industry regulationscollection practicesperformance reviewsauditingnegotiation
Soft skills
coachingtrainingaccountabilitycollaborationleadershipcustomer experiencetime managementprioritizationcommunication