IT Support Engineer

GoodHabitz

IT Support Engineer providing Level 1-2 support for hardware and software at GoodHabitz. Managing IT assets and contributing to improvement initiatives within a hybrid work setting.

Posted 5/6/2026full-timeEindhoven • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSMacOS

About the role

Key responsibilities & impact

- Provide Level 1–2 support for hardware, software, and network-related issues
- Manage users and devices across Microsoft 365, Entra ID, and Intune
- Troubleshoot and support both macOS and Windows environments
- Handle onboarding and offboarding processes, ensuring a smooth employee experience
- Maintain IT asset inventory and lifecycle management (e.g. SnipeIT)
- Support security compliance and help enforce IT policies
- Contribute to automation initiatives and keep IT documentation up to date
- Collaborate with teams across the business to continuously improve IT processes

Requirements

What you’ll need

- Experience supporting macOS and Windows systems in a professional environment
- Hands-on experience with Microsoft 365, Entra ID, Intune, and endpoint protection tools
- Familiarity with authentication methods such as passkeys or FIDO2
- Solid understanding of networking fundamentals (VPNs, DNS/DHCP, Wi-Fi troubleshooting)
- Experience with ticketing and asset management tools (e.g. Jira, SnipeIT)
- Basic scripting skills in PowerShell or Bash
**You’re also someone who: **
- Communicates clearly and enjoys helping others
- Takes initiative and approaches problems in a structured way
- Balances priorities while staying organized and reliable
- Works well across teams and builds strong relationships
- Delivers support with empathy, speed, and attention to detail

Benefits

Comp & perks

- 💰 Competitive salary that reflects your contribution
- 🏖️ 25 days of paid holiday
- 💻 A flexible working setup with the tools you need
- 📈 Unlimited access to GoodHabitz learning resources
- 🌍 An international, diverse team with a collaborative mindset
- 🎉 Fun events, team activities, and a positive work environment
- 🤝 A culture built on trust, ownership, and continuous improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Level 1 supportLevel 2 supportmacOS supportWindows supportnetwork troubleshootingscripting in PowerShellscripting in Bashnetworking fundamentalsendpoint protectionIT asset management

Soft Skills

clear communicationproblem-solvinginitiativeorganizational skillsreliabilityteam collaborationrelationship buildingempathyattention to detailstructured approach