Product Design Manager – Dashboard
Plaid
Job Level
Senior
About the role
- Act as an area lead for the UX design team, focusing on service design and improving the full customer journey.
- Own and manage end-to-end projects, leading stakeholders and teams to make confident design decisions.
- Deliver exceptional user experiences across web, mobile, and internal-facing tools, ensuring a consistent and elegant aesthetic.
- Collaborate with user researchers to leverage insights and evidence in your designs.
- Work cross-functionally with Product, Engineering, Customer Success, Sales, and Marketing to align the UX vision across the organization.
- Set the standard of what “good looks like” for the UX design team.
- Update and map user journeys with researchers.
- Lead stakeholder sessions to shape new features for all users.
- Co-lead the dashboard migration and redesign with Engineering.
- Partner with content and format teams to enhance user experiences.
- Launch small-scale experiments to refine features.
Requirements
- 5–8+ years of experience leading large-scale consumer projects (e.g., app redesigns, major product iterations, or new verticals).
- A UX portfolio that showcases impactful, large-scale UX solutions (we’d love to see your work during the interview).
- Deep expertise in service design and crafting consistent user flows backed by user research and data insights.
- Exceptional collaboration skills, with the ability to partner cross-functionally and tell the story of UX beyond the design team.
- Experience with research-focused design philosophies that drive change through user feedback, usability data, and analytics.
- Expertise in Web Content Accessibility Guidelines (WCAG) and a thorough understanding of EU accessibility laws and their practical application.
- Proficiency in Figma is essential, as is the ability to leverage AI-powered tools to streamline workflows and improve design outcomes.
- Mastery in UX tools (we’re into Figma) and a strong foundation in interaction design, prototyping, and UX best practices when building the foundations of a pattern library and early design system.
- Proven ability to deliver consistent experiences across both web and mobile platforms.
- A collaborative mindset with enthusiasm, empathy, and creative problem-solving skills.
