GoodHabitz

Team Lead, Customer Success

GoodHabitz

full-time

Posted on:

Location Type: Hybrid

Location: Frankfurt am Main • 🇩🇪 Germany

Visit company website
✨ AI Apply
Apply

Job Level

Senior

About the role

  • You'll be the go-to mentor for our Customer Success Managers, offering support throughout the entire customer journey—from onboarding to expansions and renewals.
  • Get ready to choreograph work processes to perfection, ensuring our regional targets are hit.
  • Your coaching prowess will be put to the test as you inspire and drive results from our management team.
  • Be the champion of growth within your team, fostering their development and success.
  • Become the strategic ally for both clients and your team, helping them conquer their business objectives.
  • Energize your team by sharing insights, best practices and industry benchmarks.
  • And last but not least, focus on delivering maximum value to our clients to secure those all-important renewals.

Requirements

  • You boast a minimum of 3 years' experience managing teams of 7+ in Customer Success (preferably in the B2B SaaS or EdTech industry)
  • Your team isn't just a team, they're your tribe, and you're deeply invested in their growth and success.
  • With your magnetic personality, you effortlessly bridge the gap between commerce, Tech, and our vision for online training courses.
  • Customer-centric? Check. Solution-oriented? Double check.
  • You love to understand data and use and drive it to make your team and business better.
  • Empathy isn't just a word in your vocabulary – it's a superpower that allows you to connect with people on multiple levels, making you a formidable yet approachable discussion partner.
  • Stress? You handle it like a pro. And presenting in front of big crowds? That's your jam.
  • A feedback culture isn't just something you talk about – you embody it, fostering an environment where open dialogue thrives.
  • Speak German fluently and have strong English skills.
Benefits
  • Become part of the leader online training company in the German market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.
  • 💰 Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work.
  • 🏖️ Paid time off – 25 days holiday.
  • 🚆 Travel budget.
  • 💻 Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop.
  • 📈 Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth.
  • 🧠 Mental coaching – support from our partner, OpenUp to keep your mind in top shape.
  • 🌍 Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together.
  • 🎉 Themed events & team-building – from creativity workshops to vitality socials, our events are full of energy and fun surprises.
  • 🤝 Annual Do-Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about.
  • 🛡️ Pension & insurance – disability and pension coverage for your long-term security.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Success ManagementData AnalysisB2B SaaSEdTech
Soft skills
MentoringCoachingEmpathyCommunicationStress ManagementPresentation SkillsTeam DevelopmentSolution-orientedCustomer-centricFeedback Culture