Customer Service Specialist – Business Export
Good Energy
full-time
Posted on:
Location Type: Hybrid
Location: Chippenham • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £25,500 - £29,500 per year
Job Level
Mid-LevelSenior
About the role
- Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved, or a solution is found
- Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts
- Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved
- Be responsible for working with our smaller independent generators, providing both high-touch support and proactive technical task management
- Demonstrate a passion for Good Energy’s purpose in all client interactions
- Thrive working both independently and collaboratively, driven by a desire to deliver for our customers
Requirements
- You have an interest in clean technology, along with a passion to support our purpose
- You are passionate about customer service
- You are organised with good time management and prioritisation skills
- You have exceptional verbal and written communication skills
- You are analytical and inquisitive with a natural desire and ability to solve complex problems
- You are a quick learner who enjoys sharing their knowledge
- You can work independently as well as within a team
- Desirable: You have knowledge or experience of renewables, energy and microgeneration
Benefits
- Follow our ‘Good to Grow' framework
- Continuous development
- Great allowances for hybrid working
- £500 work from home allowance
- £500 travel allowance
- £500 annual development allowance
- 5% annual bonus
- Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays
- Ethical Pension with Aviva
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicetime managementprioritisationverbal communicationwritten communicationanalytical skillsproblem-solvingindependent workteam collaborationknowledge sharing