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Quality Manager – Customer Care, Quality Control Lab
goo.glQuality Manager ensuring compliance with regulatory and customer requirements in the quality control lab. Managing customer communications, deviations, complaints, and leading quality improvement initiatives.
About the role
Key responsibilities & impact- Manages customer communicates in written, verbal and proactive manner
- Manages customer submitted deviations & CNQI
- Manages customer and consumer complaints/problems, elevating to Leadership when needed.
- Manages Quality Control lab (Chemistry, Stability, Packaging) and issues that are associated with its function
- Ensures that Quality Control lab is always audit ready
- Manages the Retain room and is associated activities to ensure customer requirements are met.
- Manages all associated non conformances and CAPA activities for Quality Control Lab
- Supervises a diverse workforce of Quality Employees.
- Assists Human Resources with interviewing and managing performance.
- Ensures employees are trained according to their roles.
- Addresses complaints and problems, elevates to Leadership when needed.
- Contains and places product/components on HOLD, as necessary
- Serves as an investigator on quality issues
- Ensures CAPA plan commitments are appropriate
- Works with QA management to support all pre-audit preparations, internal and external audit training
- Creates customer performance reports for customer and leadership reviews
- Responsible for personal and teams adherence to all company policies and procedures
- Works to improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions
- Ensures proper PPE’s and Safety procedures are followed
- Instills a sense of quality through modeled quality behaviors and mindset
- Flexibly works other shifts, shifts maybe 8, 10 or 12 hours as needed
- Performs any other functions and duties assigned and necessary for the smooth and efficient operation of Praxis Packaging Solutions.
Requirements
What you’ll need- Bachelor Degree, required or equivalent combination
- 3-5 years Quality experience required
- Experience in managing various levels of employees with different educational backgrounds, work style habits, and employment histories preferred.
Benefits
Comp & perks- Health insurance
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality ControlCAPAQuality Management SystemAudit PreparationData AnalysisChemistryStabilityPackagingPerformance ReportingNon-conformance Management
Soft Skills
CommunicationLeadershipProblem SolvingTrainingSupervisionFlexibilityInterpersonal SkillsOrganizational SkillsProactive ApproachQuality Mindset