Director of Client Services

goo.gl

Director of Client Services managing the client journey in a pharmaceutical packaging environment. Leading high-performing teams and driving solution delivery against client expectations and regulatory standards.

Posted 4/11/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesLead💰 $150,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute the Client Services strategy to support company growth, customer retention, and operational performance.
Lead, mentor, and develop high-performing teams, including Project Onboarding, Project Managers (PMs), and Account Managers (AMs).
Establish KPIs, performance standards, and scalable processes to ensure consistent, high-quality client delivery.
Champion continuous improvement initiatives across the client journey, leveraging feedback, analytics, and industry best practices.
Oversee the project onboarding function to ensure efficient, accurate, and compliant setup of new client programs.
Ensure PMs are equipped to manage timelines, change controls, scope adjustments, and cross-functional communication throughout the project lifecycle.
Remove barriers, escalate critical issues, and drive alignment between internal teams for successful project delivery.
Serve as executive sponsor for key strategic accounts, ensuring proactive communication and strong partnership.
Guide Account Managers in developing client strategies that increase satisfaction, optimize service levels, and identify opportunities for program expansion.
Monitor client health metrics and lead initiatives to mitigate risk and address service gaps.
Partner closely with Business Development to ensure smooth transitions from contract award to project initiation.
Collaborate with Quality and Regulatory teams to guarantee compliance with cGMP, FDA, and client-specific requirements.
Work with Operations and Supply Chain leadership to align client commitments with production capacity and resource planning.
Develop and manage the Client Services budget, including resource planning and departmental performance.
Support revenue forecasting, contract negotiations, and margin optimization through strong client and project oversight.
Implement tools and systems that enhance project visibility, documentation, and communication.
Ambassador and champion of the company culture, ethics, and values. Ensures all decision-making relating supports, sustains, drives and epitomizes our culture, ethics, and values.
Responsible for adherence to all Company policies and procedures.

Requirements

What you’ll need

Bachelor’s degree required.
MBA or advanced degree in business or marketing preferred.
8+ years of progressive leadership experience in pharmaceutical contract packaging, CDMO, or related regulated manufacturing environment.
Experience developing systems and workflows in a customer-oriented business that supports a growing company, required.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account goo.gl Website LinkedIn All Job Openings - employees Founded 2009 🔌 API API goo. gl is a URL shortening service provided by Google, primarily used to shorten long web links into concise, easily shareable ones. Originally launched as part of Google's broader suite of developer tools and APIs, goo. gl is scheduled to be fully deprecated by August 25, 2025, due to declining usage in favor of newer alternatives. Existing links will continue to be supported until then, but users are encouraged to transition to other URL shortening services. goo. gl links were often used in various Google apps for link sharing and will continue to function through these apps. The service is part of Google's broad offering of developer support and online tools that enhance web navigation and app experiences. Director of Client Services 🔥 18 minutes ago 🏢 Grand Rapids – Onsite 💵 $150k / year ⏰ Full Time 🔴 Lead 📁 Client Services Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Develop and execute the Client Services strategy to support company growth, customer retention, and operational performance.
Lead, mentor, and develop high-performing teams, including Project Onboarding, Project Managers (PMs), and Account Managers (AMs).
Establish KPIs, performance standards, and scalable processes to ensure consistent, high-quality client delivery.
Champion continuous improvement initiatives across the client journey, leveraging feedback, analytics, and industry best practices.
Oversee the project onboarding function to ensure efficient, accurate, and compliant setup of new client programs.
Ensure PMs are equipped to manage timelines, change controls, scope adjustments, and cross-functional communication throughout the project lifecycle.
Remove barriers, escalate critical issues, and drive alignment between internal teams for successful project delivery.
Serve as executive sponsor for key strategic accounts, ensuring proactive communication and strong partnership.
Guide Account Managers in developing client strategies that increase satisfaction, optimize service levels, and identify opportunities for program expansion.
Monitor client health metrics and lead initiatives to mitigate risk and address service gaps.
Partner closely with Business Development to ensure smooth transitions from contract award to project initiation.
Collaborate with Quality and Regulatory teams to guarantee compliance with cGMP, FDA, and client-specific requirements.
Work with Operations and Supply Chain leadership to align client commitments with production capacity and resource planning.
Develop and manage the Client Services budget, including resource planning and departmental performance.
Support revenue forecasting, contract negotiations, and margin optimization through strong client and project oversight.
Implement tools and systems that enhance project visibility, documentation, and communication.
Ambassador and champion of the company culture, ethics, and values. Ensures all decision-making relating supports, sustains, drives and epitomizes our culture, ethics, and values.
Responsible for adherence to all Company policies and procedures. 🎯 Requirements
Bachelor’s degree required.
MBA or advanced degree in business or marketing preferred.
8+ years of progressive leadership experience in pharmaceutical contract packaging, CDMO, or related regulated manufacturing environment.
Experience developing systems and workflows in a customer-oriented business that supports a growing company, required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

KPI establishmentperformance standardsproject onboardingresource planningrevenue forecastingcontract negotiationsmargin optimizationcontinuous improvementclient health metricsworkflow development

Soft Skills

leadershipmentoringcommunicationcollaborationproblem-solvingstrategic thinkingclient relationship managementteam developmentchange managementcultural advocacy

Certifications

Bachelor’s degreeMBAadvanced degree in businessadvanced degree in marketing