Medical Virtual Assistant – Refills, Scheduling, Authorizations

GoLean Health

Medical Virtual Assistant supporting a U.S.-based medical practice with authorizations and scheduling. Handling patient requests, refill coordination, and administrative support for clinic operations.

Posted 7/17/2026part-timeRemote • 🇵🇭 PhilippinesJunior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient information, processing prior authorizations, and coordinating appointments within a healthcare setting. Proficient in electronic health records and maintaining clear communication with patients and providers.

Highest-signal resume keywords

Prior Authorization ProcessingPatient SchedulingElectronic Health Records (EHR)Strong Communication SkillsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient CoordinationClaims ProcessingRefill Request ManagementDocumentation AccuracyTask Management

Soft Skills

Attention to DetailTime ManagementProfessionalismConfidentiality

Tools & Technologies

EClinicalWorksPayer PortalsTelephone Systems

Industry Keywords

Healthcare SupportMedical Administrative AssistantVirtual AssistantU.S.-Based Medical Practice

About the role

Key responsibilities & impact

Gather required patient, insurance, and clinical information for authorization requests.
Submit prior authorizations through payer portals, phone, fax, or other approved methods.
Track pending requests, follow up with insurance companies, and escalate delays or denials.
Review refill requests received through calls, messages, and telephone encounters.
Confirm required information and route requests to the appropriate provider for approval.
Follow up on pending requests and communicate status updates to patients.
Schedule, reschedule, and confirm appointments for new and existing patients.
Answer and return calls related to appointments, refills, referrals, and authorizations.
Contact patients for follow-up, missing information, or appointment coordination.
Review voicemail, AI-generated messages, and assigned telephone encounters in eClinicalWorks.
Respond to routine requests or route them to the appropriate clinic team member.
Monitor open messages to ensure they are completed, documented, or escalated promptly.
Review assigned returned, rejected, or pending claims.
Submit requested medical records, corrected information, or supporting documentation.
Assist with straightforward claim resubmissions, basic appeals, and payer follow-up.
Document patient, provider, and insurance communication accurately in the appropriate system.
Maintain clear notes regarding completed tasks, pending actions, and follow-up dates.
Escalate urgent, clinical, or complex concerns to the provider or office manager.
Work closely with the existing virtual assistant, providers, and onsite clinic staff.
Provide updates on assigned, pending, and completed responsibilities.
Support additional administrative tasks as clinic workflows and operational needs evolve.

Requirements

What you’ll need

At least one year of experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, or similar healthcare support professional.
Experience working with a U.S.-based medical practice.
Experience processing or supporting prior authorizations.
Experience coordinating prescription refill requests.
Experience scheduling patients and handling inbound and outbound calls.
Familiarity with electronic health records and telephone encounters.
Strong written and verbal English communication skills.
Ability to document information clearly and accurately.
Strong organizational and time-management skills.
Ability to manage multiple queues, messages, and follow-up tasks.
Ability to recognize when a concern should be escalated.
High level of professionalism, confidentiality, and attention to detail.
Reliable internet connection and a secure home-based work environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GoLean Health Website LinkedIn All Job Openings 1 - 10 employees ⚕️ Healthcare Insurance 👥 HR Tech ☁️ SaaS Healthcare Insurance
HR Tech
SaaS GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost. Medical Virtual Assistant – Refills, Scheduling, Authorizations 🔥 24 minutes ago 🇵🇭 Philippines – Remote 💵 $6 / hour ⏱ Part Time 🟢 Junior 👨‍💼 Executive Assistant 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Gather required patient, insurance, and clinical information for authorization requests.
Submit prior authorizations through payer portals, phone, fax, or other approved methods.
Track pending requests, follow up with insurance companies, and escalate delays or denials.
Review refill requests received through calls, messages, and telephone encounters.
Confirm required information and route requests to the appropriate provider for approval.
Follow up on pending requests and communicate status updates to patients.
Schedule, reschedule, and confirm appointments for new and existing patients.
Answer and return calls related to appointments, refills, referrals, and authorizations.
Contact patients for follow-up, missing information, or appointment coordination.
Review voicemail, AI-generated messages, and assigned telephone encounters in eClinicalWorks.
Respond to routine requests or route them to the appropriate clinic team member.
Monitor open messages to ensure they are completed, documented, or escalated promptly.
Review assigned returned, rejected, or pending claims.
Submit requested medical records, corrected information, or supporting documentation.
Assist with straightforward claim resubmissions, basic appeals, and payer follow-up.
Document patient, provider, and insurance communication accurately in the appropriate system.
Maintain clear notes regarding completed tasks, pending actions, and follow-up dates.
Escalate urgent, clinical, or complex concerns to the provider or office manager.
Work closely with the existing virtual assistant, providers, and onsite clinic staff.
Provide updates on assigned, pending, and completed responsibilities.
Support additional administrative tasks as clinic workflows and operational needs evolve. 🎯 Requirements
At least one year of experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, or similar healthcare support professional.
Experience working with a U.S.-based medical practice.
Experience processing or supporting prior authorizations.
Experience coordinating prescription refill requests.
Experience scheduling patients and handling inbound and outbound calls.
Familiarity with electronic health records and telephone encounters.
Strong written and verbal English communication skills.
Ability to document information clearly and accurately.
Strong organizational and time-management skills.
Ability to manage multiple queues, messages, and follow-up tasks.
Ability to recognize when a concern should be escalated.
High level of professionalism, confidentiality, and attention to detail.
Reliable internet connection and a secure home-based work environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Healthcare Virtual Assistant – Part-Time 🕒 3 days ago Wing Assistant 501 - 1000 🤝 B2B ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings Healthcare Virtual Assistant at Wing managing employee benefits and compliance tasks. Responsibilities include administering Employee Navigator and client servicing for health insurance. 🇵🇭 Philippines – Remote 💵 ₱26k / month 💰 $2.1M Seed Round on 2022-03 ⏱ Part Time 🟢 Junior 🟡 Mid-level 👨‍💼 Executive Assistant 🚫👨‍🎓 No degree required Part Time General Virtual Assistant 🕒 January 8 Wing Assistant 501 - 1000 🤝 B2B ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings General Virtual Assistant supporting the operations of a contentpreneur in the Marketing and Advertising industry. Duties include content publishing, graphics creation, and administrative tasks. 🇵🇭 Philippines – Remote 💵 ₱12.5k / month 💰 $2.1M Seed Round on 2022-03 ⏱ Part Time 🟢 Junior 👨‍💼 Executive Assistant 🚫👨‍🎓 No degree required Real Estate Virtual Assistant 🕒 July 23, 2025 Expert VA 11 - 50 🤝 B2B 🛍️ eCommerce 👥 HR Tech Website LinkedIn All Job Openings Part-time remote VA for Keller Williams Realtor handling social media, CRM, lead nurturing and admin support. 🇵🇭 Philippines – Remote 💵 ₱20k / month ⏱ Part Time 🟢 Junior 👨‍💼 Executive Assistant 🚫👨‍🎓 No degree required View More Executive Assistant Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs