Virtual Medical Assistant – Ophthalmology Front Desk, Insurance Support

GoLean Health

Virtual Medical Assistant managing front desk and insurance support for a solo ophthalmology practice. Must provide patient-facing services and handle administrative tasks remotely.

Posted 7/10/2026part-timeRemote • 🇵🇭 PhilippinesJunior💰 $6 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound patient calls professionally and return missed calls or voicemails promptly.
Gather accurate patient information and determine the appropriate next action.
Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups.
Route messages accurately to the physician, technician, or appropriate team member.
Monitor pending requests to ensure no patient concern is missed or left unresolved.
Assist new and established patients with appointment requests using the clinic's approved workflow.
Complete required triage steps before scheduling patients who require physician review.
Schedule or reschedule appointments accurately based on approved instructions and urgency guidance.
Send appointment reminder texts using approved clinic scripts through Reach UC.
Handle scheduling-related communication professionally and clearly.
Communicate clearly with the clinic team through Microsoft Teams regarding breaks, updates, and pending items.
Submit a daily end-of-day report summarizing completed tasks, unresolved concerns, and escalations.

Requirements

What you’ll need

At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
Experience handling patient phone calls, appointment scheduling, and voicemail follow-up.
Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
Strong spoken and written English communication skills.
Professional, warm, and confident phone presence.
Strong attention to detail when documenting patient information and requests.
Ability to follow protocols carefully and escalate concerns appropriately.
Proven reliability, ownership, and follow-through.
Ability to work independently in a small clinic environment.
Availability to work the required Eastern Time schedule.
Reliable internet connection, functional computer, clear headset or microphone, and appropriate backup resources.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GoLean Health Website LinkedIn All Job Openings 1 - 10 employees ⚕️ Healthcare Insurance 👥 HR Tech ☁️ SaaS Healthcare Insurance
HR Tech
SaaS GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost. Virtual Medical Assistant – Ophthalmology Front Desk, Insurance Support 🕒 June 24 🇵🇭 Philippines – Remote 💵 $6 / hour ⏱ Part Time 🟢 Junior 👨‍💼 Executive Assistant 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer inbound patient calls professionally and return missed calls or voicemails promptly.
Gather accurate patient information and determine the appropriate next action.
Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups.
Route messages accurately to the physician, technician, or appropriate team member.
Monitor pending requests to ensure no patient concern is missed or left unresolved.
Assist new and established patients with appointment requests using the clinic's approved workflow.
Complete required triage steps before scheduling patients who require physician review.
Schedule or reschedule appointments accurately based on approved instructions and urgency guidance.
Send appointment reminder texts using approved clinic scripts through Reach UC.
Handle scheduling-related communication professionally and clearly.
Communicate clearly with the clinic team through Microsoft Teams regarding breaks, updates, and pending items.
Submit a daily end-of-day report summarizing completed tasks, unresolved concerns, and escalations. 🎯 Requirements
At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
Experience handling patient phone calls, appointment scheduling, and voicemail follow-up.
Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
Strong spoken and written English communication skills.
Professional, warm, and confident phone presence.
Strong attention to detail when documenting patient information and requests.
Ability to follow protocols carefully and escalate concerns appropriately.
Proven reliability, ownership, and follow-through.
Ability to work independently in a small clinic environment.
Availability to work the required Eastern Time schedule.
Reliable internet connection, functional computer, clear headset or microphone, and appropriate backup resources. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Part Time General Virtual Assistant 🕒 January 8 Wing Assistant 501 - 1000 🤝 B2B ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings General Virtual Assistant supporting the operations of a contentpreneur in the Marketing and Advertising industry. Duties include content publishing, graphics creation, and administrative tasks. 🇵🇭 Philippines – Remote 💵 ₱12.5k / month 💰 $2.1M Seed Round on 2022-03 ⏱ Part Time 🟢 Junior 👨‍💼 Executive Assistant 🚫👨‍🎓 No degree required Real Estate Virtual Assistant 🕒 July 23, 2025 Expert VA 11 - 50 🤝 B2B 🛍️ eCommerce 👥 HR Tech Website LinkedIn All Job Openings Part-time remote VA for Keller Williams Realtor handling social media, CRM, lead nurturing and admin support. 🇵🇭 Philippines – Remote 💵 ₱20k / month ⏱ Part Time 🟢 Junior 👨‍💼 Executive Assistant 🚫👨‍🎓 No degree required View More Executive Assistant Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Appointment SchedulingInsurance VerificationPatient Information DocumentationTriage Steps CompletionTask Management in Practice PlusVoicemail Follow-UpPatient Call HandlingEscalation of Clinical ConcernsUse of Reach UCDaily Reporting

Soft Skills

Strong Communication SkillsProfessional Phone PresenceAttention to DetailReliabilityAbility to Work Independently