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Medical Virtual Assistant, Patient Care Coordinator
GoLean HealthMedical Virtual Assistant providing patient coordination and administrative support in a cosmetic surgery setting. Answering inquiries, scheduling procedures and dealing with insurance tasks remotely.
About the role
Key responsibilities & impact- Answer incoming calls and respond to patient inquiries professionally
- Schedule consultations, procedures, and follow-up appointments
- Coordinate surgery schedules with operating rooms and hospitals
- Confirm that patients complete the required pre-operative and post-operative visits
- Explain general pricing, balances, and available payment arrangements confidently
- Maintain a warm and reassuring approach when assisting patients
- Process insurance prior authorizations
- Complete and submit medical claim forms using CPT and ICD-10 codes provided in the patient notes
- Follow up on outstanding claims, balances, and required documentation
- Collect patient balances and document payment conversations accurately
- Maintain organized and up-to-date patient records
- Monitor and respond promptly to time-sensitive emails from hospitals, operating rooms, and post-operative patients
- Identify urgent concerns and escalate them to the appropriate clinical team member
- Assist with physician scribing and patient note management when needed
- Protect patient confidentiality and follow established practice procedures
Requirements
What you’ll need- At least one year of Medical Assistant or Medical Virtual Assistant experience
- Previous experience processing medical claims
- Familiarity with insurance prior authorizations, CPT codes, and ICD-10 codes
- Excellent spoken and written English that is clear and easily understood
- Strong phone presence and confidence discussing payments and patient balances
- Professional, polished, friendly, and composed communication style
- Excellent organization, attention to detail, and follow-through
- Ability to respond quickly to urgent surgical or post-operative concerns
- Comfortable supporting a predominantly female cosmetic surgery patient population
- Reliable internet connection, computer equipment, and distraction-free workspace
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GoLean Health Website LinkedIn All Job Openings 1 - 10 employees ⚕️ Healthcare Insurance 👥 HR Tech ☁️ SaaS Healthcare Insurance
- HR Tech
- SaaS GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost. Medical Virtual Assistant, Patient Care Coordinator 🔥 4 minutes ago 🇵🇭 Philippines – Remote 💵 $6 / hour ⏰ Full Time 🟢 Junior 👨💼 Executive Assistant 🚫👨🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Answer incoming calls and respond to patient inquiries professionally
- Schedule consultations, procedures, and follow-up appointments
- Coordinate surgery schedules with operating rooms and hospitals
- Confirm that patients complete the required pre-operative and post-operative visits
- Explain general pricing, balances, and available payment arrangements confidently
- Maintain a warm and reassuring approach when assisting patients
- Process insurance prior authorizations
- Complete and submit medical claim forms using CPT and ICD-10 codes provided in the patient notes
- Follow up on outstanding claims, balances, and required documentation
- Collect patient balances and document payment conversations accurately
- Maintain organized and up-to-date patient records
- Monitor and respond promptly to time-sensitive emails from hospitals, operating rooms, and post-operative patients
- Identify urgent concerns and escalate them to the appropriate clinical team member
- Assist with physician scribing and patient note management when needed
- Protect patient confidentiality and follow established practice procedures 🎯 Requirements
- At least one year of Medical Assistant or Medical Virtual Assistant experience
- Previous experience processing medical claims
- Familiarity with insurance prior authorizations, CPT codes, and ICD-10 codes
- Excellent spoken and written English that is clear and easily understood
- Strong phone presence and confidence discussing payments and patient balances
- Professional, polished, friendly, and composed communication style
- Excellent organization, attention to detail, and follow-through
- Ability to respond quickly to urgent surgical or post-operative concerns
- Comfortable supporting a predominantly female cosmetic surgery patient population
- Reliable internet connection, computer equipment, and distraction-free workspace Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Virtual Office Assistant 🕒 Yesterday Manila Recruitment 11 - 50 🎯 Recruiter 🏢 Enterprise Website LinkedIn All Job Openings Virtual Office Assistant for a growing dental healthcare company managing patient appointments and insurance. Responsibilities include verifying claims and processing payments remotely. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👨💼 Executive Assistant Executive Assistant 🕒 2 days ago Delegate CX 11 - 50 🤝 B2B 🎯 Recruiter 🏢 Enterprise Website LinkedIn All Job Openings Home-Based Executive Assistant providing executive-level administrative support at DCX. Managing schedules, coordinating travel, and assisting with various projects for organizational operations. 🇵🇭 Philippines – Remote 💵 ₱48.5k / month ⏰ Full Time 🟢 Junior 👨💼 Executive Assistant Virtual Medical Assistant – MedSpa Specialist 🕒 2 days ago Outsourced Doers 1001 - 5000 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Virtual Medical Assistant managing patient experience and appointments for a premium US-based Medical Spa. Requires experience in medical administration and understanding of the cosmetics field. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👨💼 Executive Assistant 🚫👨🎓 No degree required Virtual Office Assistant 🕒 2 days ago Manila Recruitment 11 - 50 🎯 Recruiter 🏢 Enterprise Website LinkedIn All Job Openings Virtual Office Assistant supporting a dental care provider in Ohio, performing administrative tasks and handling insurance claims. Engaging with patients and ensuring efficient office operations. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👨💼 Executive Assistant 🚫👨🎓 No degree required Listing Marketing Specialist 🕒 4 days ago Fusion Growth Partners 51 - 200 🤝 B2B 💳 Fintech Website LinkedIn All Job Openings Virtual Assistant creating polished marketing materials for real estate agents. Collaborating with internal team and managing multiple listings while working remotely. 🇵🇭 Philippines – Remote 💵 $600 - $1.2k / month ⏰ Full Time 🟢 Junior 👨💼 Executive Assistant View More Executive Assistant Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
medical claims processingCPT codesICD-10 codesinsurance prior authorizationspatient record managementsurgery schedulingpatient note management
Soft Skills
communicationorganizationattention to detailfollow-throughphone presenceprofessionalismconfidencefriendlinesscomposure