Medical Virtual Assistant – Concierge Medicine, Telehealth

GoLean Health

Patient Coordinator for GoLean Health managing patient communication and administrative tasks in concierge medicine and telehealth. Responsible for scheduling, intake, and follow-ups remotely.

Posted 5/28/2026part-timeRemote • 🇺🇸 United StatesJunior💰 $6 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage patient calls, emails, portal messages, website inquiries, missed calls, and voicemails
Provide warm, polished, and professional communication for concierge patients
Schedule telehealth, concierge, mobile, and follow-up appointments
Manage the provider's calendar and help protect blocked time, travel time, and personal commitments
Support new patient intake, onboarding, and follow-up tracking
Verify insurance eligibility and assist with prior authorization tasks when needed
Follow up with warm leads, former patients, referrals, and marketing inquiries
Maintain a lead tracker for outreach, responses, next steps, and conversion status
Queue prescription or refill requests in the EMR for provider review
Use or learn PracticeQ for scheduling, records, and documentation support
Input historical paper chart information into the EMR
Identify workflow gaps and recommend simple process improvements
Provide regular updates on completed tasks, pending items, and patient follow-ups

Requirements

What you’ll need

At least 1 year of experience as a Medical Assistant, Virtual Medical Assistant, Medical Receptionist, or Patient Care Coordinator
Prior experience supporting a US healthcare practice
Strong English communication skills, both written and verbal
Polished, professional phone presence
Strong executive presence and ability to represent the provider well
Experience with scheduling, intake, patient calls, emails, and follow-ups
Familiarity with insurance eligibility verification and prior authorization workflows
Highly organized, detail-oriented, accountable, and proactive
Able to anticipate needs, think ahead, and work with minimal hand-holding
Comfortable working remotely and using productivity tools such as Time Doctor
Reliable internet connection, quiet work environment, and dependable backup plan
Preferred Qualifications: Experience with PracticeQ or a similar EMR system
Experience providing executive support, calendar management, or administrative support for a provider, executive, or business owner
Background in concierge medicine, telehealth, wellness, weight loss, urgent care, or primary care
Experience with lead follow-up, patient reactivation, or marketing inquiry tracking
Experience using Google Voice or cloud phone systems

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GoLean Health Website LinkedIn All Job Openings 1 - 10 employees ⚕️ Healthcare Insurance 👥 HR Tech ☁️ SaaS Healthcare Insurance
HR Tech
SaaS GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost. Medical Virtual Assistant – Concierge Medicine, Telehealth Job not on LinkedIn 🔥 1 minute ago 🇺🇸 United States – Remote 💵 $6 / hour ⏱ Part Time 🟢 Junior 👨‍💼 Executive Assistant 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage patient calls, emails, portal messages, website inquiries, missed calls, and voicemails
Provide warm, polished, and professional communication for concierge patients
Schedule telehealth, concierge, mobile, and follow-up appointments
Manage the provider's calendar and help protect blocked time, travel time, and personal commitments
Support new patient intake, onboarding, and follow-up tracking
Verify insurance eligibility and assist with prior authorization tasks when needed
Follow up with warm leads, former patients, referrals, and marketing inquiries
Maintain a lead tracker for outreach, responses, next steps, and conversion status
Queue prescription or refill requests in the EMR for provider review
Use or learn PracticeQ for scheduling, records, and documentation support
Input historical paper chart information into the EMR
Identify workflow gaps and recommend simple process improvements
Provide regular updates on completed tasks, pending items, and patient follow-ups 🎯 Requirements
At least 1 year of experience as a Medical Assistant, Virtual Medical Assistant, Medical Receptionist, or Patient Care Coordinator
Prior experience supporting a US healthcare practice
Strong English communication skills, both written and verbal
Polished, professional phone presence
Strong executive presence and ability to represent the provider well
Experience with scheduling, intake, patient calls, emails, and follow-ups
Familiarity with insurance eligibility verification and prior authorization workflows
Highly organized, detail-oriented, accountable, and proactive
Able to anticipate needs, think ahead, and work with minimal hand-holding
Comfortable working remotely and using productivity tools such as Time Doctor
Reliable internet connection, quiet work environment, and dependable backup plan
Preferred Qualifications: Experience with PracticeQ or a similar EMR system
Experience providing executive support, calendar management, or administrative support for a provider, executive, or business owner
Background in concierge medicine, telehealth, wellness, weight loss, urgent care, or primary care
Experience with lead follow-up, patient reactivation, or marketing inquiry tracking
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical assistantvirtual medical assistantmedical receptionistpatient care coordinatorinsurance eligibility verificationprior authorizationschedulinglead follow-upEMRPracticeQ

Soft Skills

strong English communicationpolished phone presenceexecutive presencehighly organizeddetail-orientedaccountableproactiveanticipate needsthink aheadminimal hand-holding