ServiceNow Developer

GoldenWolf

ServiceNow Developer at GoldenWolf, working with NOAA to create project management applications in ServiceNow. Responsibilities include development, training documentation, and system integration.

Posted 6/1/2026full-timeSilver Spring • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Collaborate with the National Oceanic and Atmospheric Administration (NOAA) to develop an application within the ServiceNow platform.
Enable users to enter facility project requirements and information, prioritize developed projects, and create templates required for various funding avenues within the National Marine Fisheries Service (NMFS).
Work with NOAA NMFS to develop an application that retrieves work items needed from BUILDER SMS and preventative maintenance requirements from NMFS’ preferred Computerized Maintenance Management System (CMMS).
Create the associated training manuals and/or presentations to equip the NMFS Facilities’ staff with the knowledge to use the application developed.
Sole developer of an updated facilities project management application in ServiceNow.
Serve as the subject matter expert for assisting and providing guidance for all aspects of the application developed in ServiceNow.
Support continuous CMMS and BUILDER SMS integration as needed per client request.
Ensure data quality between the CMMS, BUILDER, Real Property, and other databases.
Create code documentation to ensure future developers can easily make modifications and perform maintenance on the application.
Regularly communicates with customers/clients to discuss CMMS implementation progress, review CMMS data, and provide recommendations for improving CMMS data.
Perform other related duties as assigned.
Manage ServiceNow installations for the cyber and strategic risk teams.
Create go-to-market proof-of-concept applications on the ServiceNow platform.
Create rational, competency-based technological designs from functional specifications.
Create new ServiceNow procedures and workflows.
Create unique service portal pages and widgets to aid the business organization.
Review and walk through the code of junior team members.
Oversee the development of the ServiceNow solution according to industry best practices to ensure system compliance.
Create thorough and organized test plans and suites.
Estimate, organize, plan, and prioritize testing-related tasks.
Determine, record, and track software flaws.
Conduct rigorous regression testing of corrected flaws.
Take part in User Access Testing (UAT) to get feedback from the UAT Team, ITIL process owners, and clients.
Control update sets for the code base’s transfer to test and production environments.
Oversee ServiceNow administration, planning, and maintenance.

Requirements

What you’ll need

Bachelor's degree required.
Facility Management experience is desired
Minimum three years of ServiceNow experience required.
Must be eligible to pass a security background check by the Department of Commerce
Certification as a Certified Implementation Specialist
Certified Application Developer
Excellent verbal and written communication skills.
The ability to analyze information, interpret results, and make recommendations
Must be able to demonstrate effective leadership, problem-solving, and decision-making abilities
Excellent interpersonal and customer service skills
Proficient with Microsoft Office Suite or related software
Excellent organizational skills and attention to detail
Ability to remain flexible and adapt quickly
Excellent time management skills with a proven ability to meet deadlines
Analytical thinking/critical thinking skills are imperative.
Ability to effectively solve problems.
Knowledge of CMDB Implementation
Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.)
Expertise in web development (HTML, CSS, JavaScript)
Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
Experience with JavaScript/GLIDE and HTML5
Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders and the ability to present complex ideas to a non-technical audience.
Strong analysis, problem-solving, and decision-making skills.

Benefits

Comp & perks

Life Insurance
Paid Federal Holidays
Disability Insurance
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowCMMSBUILDER SMSHTMLCSSJavaScriptREST APIsSOAP APIsBusiness RulesFlow Designer

Soft Skills

communication skillsleadershipproblem-solvingdecision-makinginterpersonal skillscustomer service skillsorganizational skillsanalytical thinkingtime managementflexibility

Certifications

Bachelor's degreeCertified Implementation SpecialistCertified Application Developer