Patient Care Coordinator

Golden Steps ABA

Case Manager coordinating ABA patient scheduling, insurance verification, and family communications in Mesa. Supporting clinic caseload growth and patient flow for Golden Steps ABA therapy.

Posted 8/14/2026full-timeMesa • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills while effectively managing schedules, communications, and patient documentation. Proficient in collaboration and strategic planning to enhance operational efficiency and ensure compliance with HIPAA regulations.

Highest-signal resume keywords

Management ExperienceTime Management SkillsOrganizational SkillsHIPAA KnowledgeCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling ManagementPatient DocumentationInsurance VerificationData EntryStrategic Planning

Soft Skills

Team Player AttitudeCommunication SkillsSelf-StarterSensitivity in Client IssuesFollow-Up Skills

Tools & Technologies

ExcelWordOneNoteComputer Proficiency

Industry Keywords

HIPAA RegulationsPatient FlowAppointment SchedulingClient UtilizationRecruiting Collaboration

About the role

Key responsibilities & impact

Manage schedules and cancellations of staff in the designated state
Act as liaison between families and therapists when needed
Update respective Excel sheets in the system
Ensure utilization of client hours and therapists’ availability
Work alongside the recruiting department to ensure available hires
Plan strategically to grow the state and maximize caseloads
Collaborate with management team members to build and enhance internal strategies
Receive and respond to patient communications
Collect consents and ABA paperwork from patients’ families
Verify insurance eligibility and coverage details
Record changes and communications in patients’ accounts
Maintain appointment scheduling, waitlist, registration, patient flow, and discharge procedures
Handle client issues with sensitivity and strict confidentiality
Perform other assigned tasks

Requirements

What you’ll need

Must reside in Arizona
2 years of experience in a communication role
2 years of experience with and exceptional understanding of management and strategies
Strong time management and organizational skills
Ability to work cross-functionally
Team player attitude and energetic
Self-starter with strong organizational and follow-up skills
Knowledge of HIPAA regulations
Proficient in Word, Excel, OneNote, and computer use
High school diploma or equivalent

Benefits

Comp & perks

Team outings and monthly lunches
Milestone celebrations
Professional development and advancement opportunities
Tuition discounts
CME libraries
RBT training
University discounts
Ongoing mentorship
Paid training
Competitive PTO
Paid sick leave
Health, dental, and vision coverage
401K with match