Clinic Manager

Golden Steps ABA

Clinic Manager responsible for client experience and Behavior Technician management at Golden Steps ABA center. Leading team culture and ensuring compliance and operational excellence.

Posted 6/11/2026full-timeElkhart • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Set the tone for the entire center’s team member culture and family experience
Responsible for client and team member experience at the center
Maintain an up-to-date roster of Behavior Technicians (BTs)
Collaborate with State Directors to determine staffing needs
Maximize BT utilization and manage daily scheduling changes
Act as a leader of BTs by coordinating training
Complete disciplinary action and offboarding process
Manage schedule of all Behavior Technicians and clients within the center
Track all daily operations metrics and report to the State Director
Market community-based services to increase cases within the center

Requirements

What you’ll need

High school diploma or equivalent
Registered Behavior Technician Certification
2+ years of office management or customer service experience required
Ability to follow written instructions
Ability to use computers and computer/software programs
Strong communication skills, both written and verbal with internal and external stakeholders
Ability to build rapport with team members
Ability to organize, prioritize and handle multiple tasks
Proven adaptability
Excellent interpersonal and listening skills

Benefits

Comp & perks

Enjoy competitive PTO
Paid sick leave
Health/dental/vision coverage
401K with match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

office managementcustomer serviceschedulingmetrics tracking

Soft Skills

communicationinterpersonal skillslistening skillsadaptabilityorganizationprioritizationrapport building

Certifications

Registered Behavior Technician Certification